IT Support Technician

Marstel-Day LLC; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health plan

401(k) plan

Holiday and personal leave

Job summary

Marstel-Day, LLC is seeking an entry level IT Support Technician to help maintain technology operations in a growth-oriented federal contractor environment. The role supports remote work from anywhere in the United States with occasional onsite travel as needed.

You will handle first-line tickets, troubleshoot devices, assist with Microsoft 365 onboarding and security, and collaborate with senior staff to maintain system integrity while following established security protocols.

Qualifications

• Education or experience in IT, CS, networking, or related field; degree a plus.
• IT support or helpdesk experience is a plus but not required.
• Familiar with Windows 10/11 and Microsoft 365 cloud services.
• Strong desire to learn IT operations, security, and compliance with guidance.
• Proficient in Microsoft Excel for data entry and basic tasks.
• Excellent problem-solving, communication, and customer service.
• Ability to follow procedures and multitask in structured environments.
• Self-motivated, reliable, and able to work independently within a small IT team.

Responsibilities

• Serve as first point of contact for IT support tickets and requests.
• Troubleshoot hardware, software, printers, and peripherals across devices.
• Assist with Microsoft 365 onboarding, accounts, and password resets.
• Help patching, updates, and coordination of vulnerability remediation.
• Follow security protocols and compliance standards.
• Document resolutions and activities in the IT ticketing system.
• Coordinate with senior IT staff to ensure system integrity.
• Assist with hardware inventory, deployments, and lifecycle maintenance.
• Perform routine system checks and basic admin tasks.

Skills

Windows 10/11 proficiency

Microsoft 365 familiarity

Azure/SharePoint/Intune familiarity

Customer service orientation

Problem solving

Communication skills

Self-motivation

Team collaboration

Education

IT-related degree (preferred)

Tools

Microsoft Excel

Windows OS

Microsoft 365 admin

Azure/Intune/SharePoint

Job description

Remote in Continental US (DC, Maryland, and Virginia area preferred)

Marstel-Day, LLC, a premier environmental and sustainability consulting firm, is seeking an entry level IT Support Technician to support the organization’s technology operations. This is a growth role ideal for a candidate interested in working in a small, mission-oriented federal contractor environment with exposure to enterprise systems. We offer a flexible work environment where candidates work remotely and provide support from anywhere in the United States, with occasional onsite or travel requirements as needed.

Job Description:

• Serve as the first point of contact for IT support tickets, user requests, and incident response.
• Troubleshoot hardware, software, printer, and peripheral issues across laptops, desktops, mobile devices.
• Support account creation, onboarding, and password resets across Microsoft 365 tenants.
• Assist in system patching, updates, and vulnerability remediation coordination.
• Follow established security protocols and compliance standards.
• Document resolutions, procedures, and support activities within the IT ticketing system.
• Coordinate with senior IT Staff to ensure system integrity and compliance adherence.
• Assist in hardware inventory management, device deployments, and lifecycle maintenance.
• Conduct routine system checks and basic administrative functions as directed.

Qualification Requirements:

• Education training or experience in Information Technology, Computer Science, Networking, Cybersecurity, or a related technical field. Recent graduates or career transitioners with relevant coursework, certifications, or training programs are strongly encouraged to apply. An IT related Degree is a plus but not required.
• Experience in IT support, helpdesk operations, technical troubleshooting, or customer service roles is a plus, but not required.
• Familiarity with Windows 10/11, Microsoft 365, or cloud-based platforms such as Azure, SharePoint or Intune is a plus.
• Strong desire to learn IT operations, security principles, and compliance practices under the guidance of senior staff.
• Proficient using Microsoft Excel for data entry, basic formulas, filtering, and simple data management tasks.
• Excellent problem-solving skills, customer service orientation, and communication abilities.
• Ability to follow documented procedures, maintain attention to detail, and handle multiple tasks in a structured environment.
• Self-motivated, reliable, and able to work independently while collaborating as part of a small IT team.
• Military IT experience, technical certifications (such as CompTIA A+, Network+, or Microsoft certifications), or internship experience will be considered favorably but are not required.

The incumbent must:

• Be eligible to work in the U.S. (DHS Form I-9 must be completed by the incumbent and submitted to DHS for verification of citizenship and eligibility through E-Verify)
• Must be a US Citizen.
• Submit to a background check as a condition of any final offer of employment.
• Be willing to provide proof of any certifications or degrees obtained.

Salary and Benefits:

We pay a competitive salary or wage commensurate with the incumbent’s level of education, certification/registration, experience, and responsibilities.

• Full time employees receive access to a Company provided health plan and 401(k) plan;
• receive disability and life insurance coverage;
• receive holiday and personal leave accruals and other benefits.

Equal Employment Opportunity and Affinitive Action Policy:

Marstel-Day provides equal employment opportunities to all employees and takes applicants without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, military status, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal and state laws. In addition, the Company complies with applicable state and local laws governing nondiscrimination in employment and takes affirmative action to develop and promote a diverse workforce in every location in which the Company has facilities or places its employees for assignment. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment, hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.

Military Friendly Employer:

Marstel-Day is a certified Virginia Values Veterans (V3) employer. We respect and value the service of our veterans and their families. Marstel-Day is committed to hiring transitioning service members, veterans, and military spouses. We have a growing internal network of veterans and their family members, supported by proactive recruitment and career development.