IT Support Technician

Badger Daylighting; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Salary and bonus program

Medical, dental, and vision insurance

Retirement plan with employer matching

Generous vacation programs

Group life insurance

Employee Assistance Program

Employee referral program

Training programs

Job summary

Badger Daylighting seeks an IT Support Specialist to maintain endpoint, mobility, and productivity apps with a strong customer focus. You will handle Tier II escalations, manage Intune for Windows and iOS devices, deploy via Autopilot, and ensure smooth onboarding and offboarding.

A commitment to clear documentation and efficient, AI-assisted workflows will improve resolution times. The compensation is commensurate with education or experience, with generous benefits and growth opportunities

Qualifications

• 5+ years of experience in IT End User Services / Tier 2 support, including escalations and customer-facing troubleshooting.
• Advanced Windows 10/11 troubleshooting skills and macOS support knowledge.
• Experience supporting Microsoft 365 services in an end-user environment.
• Identity and Access skills including AD (on-prem) and Entra ID (Azure AD), MFA troubleshooting, and hybrid identity familiarity.

Responsibilities

• Resolves and owns escalated Tier II enduser issues related to hardware, software, access, and connectivity.
• Installs, configures, and troubleshoots desktops, laptops, printers, and mobile devices using deskside and remote methods.
• Diagnoses and resolves Windows 10/11 and macOS issues, including user profiles and performance.
• Coordinates warranty repairs and replacements for hardware and peripherals.
• Supports employee onboarding/offboarding with device provisioning and access validation.
• Supports Microsoft Intune policies and device enrollment for Windows and iOS/iPadOS.

Job description

The Information Technology (IT) Support Specialist supports day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This role is responsible for Tier 2 escalation support, Microsoft Intune management for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and ServiceNow ticket management. The essential purpose of this role is to deliver efficient, trusted end-user experience through responsive technical support, clear documentation, and leveraging AI-assisted tools to streamline repetitive tasks and improve resolution times. The compensation for this position will be commensurate with education or work experience.

Responsibilities

• Resolves and owns escalated Tier II enduser issues related to hardware, software, access, and connectivity, providing clear communication and maintaining ownership through resolution.
• Installs, configures, and troubleshoots desktops, laptops, printers, and mobile devices (iOS/Android) using deskside and remote support methods.
• Diagnoses and resolves advanced Windows 10/11 and macOS issues, including user profiles, system performance, connectivity, and application behavior.
• Diagnoses and resolves hardware and peripheral issues (monitors, docks, keyboards, mice, headsets, printers/scanners) and coordinates warranty repairs and replacements as needed.
• Supports employee onboarding and offboarding activities, including device provisioning, accessory issuance, system access validation, and return of equipment.
• Supports and maintains Microsoft Intune policies, configuration profiles, and compliance settings, troubleshooting device enrollment, policy application, and configuration issues for Windows and iOS/iPadOS devices.

Qualifications

• Associate’s or Bachelor’s degree in information technology, computer science, or a related field preferred; relevant certifications (CompTIA A+, ITIL Foundation, Microsoft 365 Certified) are a plus.
• 5+ years of experience in IT End User Services / Tier 2 support, including escalations and customer-facing troubleshooting.

What You’ll Need for Success

• Advanced Windows 10/11 troubleshooting skills and working macOS support knowledge (profiles, connectivity, application support).
• Experience supporting Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint) in an end-user environment.
• Identity and Access skills including Active Directory (on-prem) and Entra ID (Azure AD), group membership management, MFA troubleshooting, and familiarity with hybrid identity and hybrid-joined devices.

What You’ll Get In Return

• Generous salary and bonus program(s)
• Low-cost Medical, Dental, and Vision insurance
• Retirement plan with employer matching contributions
• Attractive vacation programs
• Inclusive Group Life insurance
• Supportive Employee Assistance Program (EAP) that allows for covered behavioral health visits
• Rewarding employee referral program
• Valuable employee training program(s)

About Badger

#BDGRJobsHPBadger Infrastructure Solutions is the industry leader in non‑destructive hydro-excavation (hydrovac) services. Since 1992, Badger has been innovating cutting‑edge technology and providing services to a diverse customer base, including oil and gas, energy, industrial, construction, transportation and other markets, as well as numerous government agencies within Canada and the United States. We hire great people from a wide array of backgrounds, not because it is the right thing to do, but because it makes Badger stronger. There has never been a better time to join and grow with Badger.