IT Support Technician (Prince George, VA)

Jabil; Salisbury (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Jabil in Salisbury, NC is seeking an IT support professional to assist with new factory startup operations. You will be responsible for managing IT infrastructure, troubleshooting user issues, and ensuring end-user readiness in a dynamic environment.

The ideal candidate has a High School diploma with certification in A+ and knowledge in Microsoft applications. Strong customer service skills and a proactive approach to problem-solving are essential.

Qualifications

• High School diploma and one year of experience, or equivalent combination of education and experience.
• A+ certification required.
• Knowledge of Microsoft applications and utilities.

Responsibilities

• Support IT infrastructure and end-user readiness activities during factory build.
• Troubleshoot and resolve end-user issues.
• Provide training and technical assistance to users.

Skills

Customer service

Communication skills

Analytical troubleshooting

Time management

Education

High School diploma

A+ certification

Tools

Microsoft applications

Job description

Job Summary

Support new factory startup in Prince George, VA manufacturing large form‑factor equipment. Build operations, recruit staff, fit out building, create process flow and work instructions from ground up. Use panel assembly, wire assembly, Medium/Low/High Voltage electronic assemblies.

Essential Duties and Responsibilities

Core Support Responsibilities

• Load and verify software packages
• Troubleshoot and resolve end‑user issues
• Install and configure PCs and peripherals
• Resolve site‑level incident management requests
• Populate Knowledge Database and Configuration Management Database where appropriate
• Emphasize management of queues and adherence to SLAs and KPIs
• Install and configure PCs (imaging)
• Troubleshoot basic issues with scanners (MES / SAP RF)
• Provide phone‑based or remote support for off‑site users
• Purchase software and hardware via PO process
• Administer user accounts using Active Directory
• Support mobile device enrollment, configuration, and basic troubleshooting (corporate smartphones and tablets)
• Provide maintenance and support of Audio/Visual equipment
• Perform baseline support for standard IT applications
• Monitor Service Desk queues and resolve tickets in a timely manner
• Install, identify, and repair hardware and peripheral components
• Simulate or recreate user issues to resolve operating difficulties
• Maintain inventory of computer parts and logs of repairs
• Provide training and technical assistance to users

Startup & Factory Ramp Responsibilities

• Support IT infrastructure and end‑user readiness activities during factory build, commissioning, and early production ramp
• Assist with initial deployment of IT equipment, workstations, printers, scanners, and shared devices across office and manufacturing floor environments
• Operate effectively in a startup environment with evolving processes, incomplete documentation, and shifting priorities
• Work hands‑on in factory, warehouse, and construction‑adjacent environments as systems and work areas are brought online
• Support non‑standard schedules, including extended hours or weekends, during critical startup and production milestones
• Partner closely with IT leadership, facilities, manufacturing engineering, and external vendors to resolve issues impacting startup timelines
• Identify gaps, risks, or recurring issues during ramp and proactively escalate or propose improvements

Continuous Improvement & Professional Expectations

• Participate in the exchange of ideas and information within the department
• Ask questions and encourage input from team members
• Provide regular updates to appropriate managers
• Identify creative ways to reduce cost and improve efficiency
• Drive continuous improvement through trend analysis and metrics
• Ensure procedures and work instructions are efficient and not redundant
• Demonstrate strong customer service and sense of urgency
• Maintain discretion and confidentiality of IT systems and data
• Understand and embrace business and IT strategic direction
• Follow all corporate, regional, and site security, safety, and health policies

Minimum Requirements

• High School diploma and one year of experience, or equivalent combination of education and experience
• A+ certification required
• Knowledge of Microsoft applications and utilities

Preferred for Startup Environments

• Experience supporting manufacturing, factory floor, or warehouse IT
• Hands‑on experience with new site deployments, refreshes, or large‑scale rollouts

Language & Skill Requirements

• Strong customer service and communication skills (verbal and written)
• Service‑oriented attitude with sense of urgency
• Ability to work independently and prioritize based on business impact
• Time management and analytical troubleshooting skills
• Ability to understand basic network and system architecture
• Willingness to provide on‑call support and adapt to startup demands

Physical Requirements

• Prolonged use of computer equipment
• Ability to sit or stand for extended periods
• Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally
• Frequent walking between office and manufacturing floor areas

Work Environment

• Office and manufacturing floor environment
• Exposure to moderate noise levels
• Startup phase may include time spent in partially constructed or transitioning work areas