IT Support Technician

Electroimpact; Mukilteo (WA); Hybrid; USD 37,000 - 44,000; Full time

Benefits offered by this job

401(k) matching

Health, dental and vision insurance

Flexible Spending and Health Savings

Life Insurance

Paid time off

Parental Leave

Profit sharing

Job summary

Electroimpact is seeking a capable IT Support Technician to join our on-site team with a strong hardware emphasis. This hybrid role supports end-user devices, server maintenance, and IT infrastructure across departments.

The ideal candidate will hold an IT-related degree and 1–3 years of experience, with certifications such as Network+, CCNA, Fortinet NSE, Juniper, or A+. You will handle tickets, document changes, and help coordinate with engineering on automation systems.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science or related field

Responsibilities

• Provide technical support for desktops, laptops, printers, and other end-user devices
• Assist with network infrastructure setup, maintenance, and troubleshooting (firewalls, switches, routers)
• Support user account management, permissions, and security protocols
• Document procedures and maintain accurate records of system configurations and changes
• Collaborate with IT and engineering teams to support automation systems and secure connectivity
• Participate in system upgrades, patching, and hardware refresh projects
• Respond to helpdesk tickets and escalated issues when needed
• Triage user walk-ups

Skills

Troubleshooting

Networking protocols

IP addressing

VLANs

Written communication

Verbal communication

Independent work

Cross-team collaboration

Willingness to learn

Education

Associate's or Bachelor's degree in IT/CS

Tools

Network+

CCNA

Fortinet NSE

Juniper

A+

Job description

Electroimpact is a globally recognized leader in aerospace automation, providing custom-engineered solutions to the world's top aircraft manufacturers. As an engineer-led company, we prioritize innovation, precision, and building everything in-house -- from concept to installation. Learn more at: https://electroimpact.com/about

Position Overview:

We are seeking an on-site IT Support Technician with a strong emphasis in hardware. This hybrid role involves supporting end-user systems, server maintenance, and troubleshooting of existing IT hardware resources. The ideal candidate will have relevant certifications and technical aptitude, with the ability to work across teams and adapt to a dynamic environment.

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, and other end-user devices
• Assist with network infrastructure setup, maintenance, and troubleshooting (firewalls, switches, routers)
• Support user account management, permissions, and security protocols
• Document procedures and maintain accurate records of system configurations and changes
• Collaborate with IT and engineering teams to support automation systems and secure connectivity
• Participate in system upgrades, patching, and hardware refresh projects
• Respond to helpdesk tickets and escalated issues when needed
• Triage user walk-ups

Qualifications:

Education & Experience:

• Associate's or Bachelor's degree in Information Technology, Computer Science or related field
• 1-3 years of experience in IT support or network administration required

Certifications (preferred):

• Network+
• CCNA
• Fortinet NSE certifications
• Juniper certifications
• A+ certification

Skills:

• Strong troubleshooting and problem-solving abilities
• Familiarity with network protocols, IP addressing, and VLANs
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively across departments
• Willingness to learn and adapt to new technologies

Other Requirements:

• Flexible hours and overtime availability when needed
• Ability to lift up to 30 lbs. and perform physical tasks such as cable routing and equipment setup
• Background check and drug screen required
• Pay: $27 - $32/hour DOE
• Benefits Include:
  • 401(k) matching
  • Health, dental and vision insurance
  • Flexible Spending and Health Savings Accounts
  • Life Insurance
  • Paid time off
  • Parental Leave
  • Profit sharing

Electroimpact is an Equal Opportunity Employer/Protected Veteran/Disability