IT Support Technician

Concordia University Irvine; Irvine (CA); On-site; USD 52,000 - 74,000; Full time

Job summary

Concordia University Irvine is seeking an IT Support Technician responsible for providing excellent technical support to diverse stakeholders, including students and staff. The role involves collaboration with IT staff, contributing to fulfilling the university's mission, and supporting various IT operations. Ideal candidates hold a Bachelor's degree in IT or a related field and possess relevant experience.

Benefits

Health, vision, dental, and life insurances

Retirement plans with employer matching

Qualifications

• Minimum 1 year of experience in higher education IT support services.
• Ability to document detailed communications.
• Experience in training and monitoring support technicians.

Responsibilities

• Provide excellent technical support customer service to all stakeholders.
• Collaborate with IT staff to solve IT-related problems.
• Document timely and detailed communication in the Helpdesk.

Skills

Technical Support

Customer Service

Collaboration

Communication

Education

Bachelor Degree in Computer Science or Information Technology

Job description

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ITS Profile: Information Technology Services (ITS) provides services and infrastructure for Secure storage, retrieval, processing of, and access to information.

• Implementation and maintenance of hard and soft computing technologies for teaching, learning, and administrative functions.
• Supporting the production of audio visual media assets and live events.
  
  

Role: The IT Support Technician is responsible for providing prompt, courteous support to all stakeholders including, but not limited to students, faculty, staff, and administration.

All activities of this position are to make a contribution to the fulfillment of the mission of the university.

Appointment

• Recommended by the Helpdesk Manager
• Approved by the Director of Tech Support and AV Services
  
  

Essential Duties And Responsibilities Include The Following

To perform this job successfully, an individual must be able to accomplish each of the below duties satisfactorily:

• Provide excellent technical support customer service to all stakeholders
• Collaborate with other IT staff and other stakeholders to specify solutions for IT related problems
• Document timely and detailed communication to all stakeholders in the Helpdesk
• Implement deployment procedures for employee, lab, and kiosk workstations
• Assist in maintaining Helpdesk application software to track ticket status, statistics, and inventory
• Assist in the training of student worker support technicians
• Monitor the work of student worker support technicians
• Other duties as assigned by the supervisor
  
  

Education And/or Experience

Bachelor Degree in Computer Science, Information Technology, or related field or higher; one years' experience in higher education IT support services; or an equivalent combination of education and experience.

Full Time Staff, Non-Exempt

$25/hr

Health, vision, dental, and life insurances. Retirement plans with employer matching

Job Posted by ApplicantPro

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Higher Education

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