IT Support Technician

CK Family Services; Fort Worth (TX); On-site; USD 28,929 - 31,684; Full time

Job summary

CK Family Services in Fort Worth, TX is seeking an IT Support Technician to assist the IT Administrator. The role covers maintaining the organization’s network, workstations, printers, and mobile devices, installing and updating end-user equipment, and addressing technical issues with timely support.

The ideal candidate has proven IT support or customer service experience, strong English communication, and the ability to work in a team.

Qualifications

• Proven experience as an IT support technician or other customer support role.
• Tech savvy with working knowledge of Windows desktop and laptop hardware, operating systems, and application troubleshooting/diagnostic tasks.
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered, good character with the highest ethical standards, friendly, professional attitude that is consistent with providing excellent customer service.
• Ability to work effectively in a team environment with a desire to grow in technical knowledge and understanding.

Responsibilities

• Monitor and maintain the technology infrastructure of the organization.
• Perform initial setup and ongoing maintenance on all end user equipment; analyze and resolve user issues promptly.
• Provide end-user assistance and training where required.
• Travel to other CK office locations to service and install equipment; perform maintenance and upkeep at office locations.

Skills

Customer service

English proficiency

Teamwork

Tools

Windows OS

Hardware troubleshooting

Job description

Job Details

Level: Experienced

Job Location: Fort Worth - Fort Worth, TX 76107

Position Type: Full Time

Salary Range: $21.00 - $23.00 Hourly

The IT Support Technician will work closely with IT Administrator and is responsible for monitoring and maintaining the technology infrastructure of the organization. The technology infrastructure includes the network, intranet, workstations, printers, copiers, scanners, wireless devices, and laptops with their associated mobile accessories. The position performs initial setup and ongoing maintenance on all end user equipment; analyzing and resolving user’s technical problems in a timely and accurate manner while providing end user assisting and training where required. The IT Support Technician will travel to other CK office locations to service and install equipment as needed. Also, the IT Support Technician will perform additional maintenance and upkeep duties at the office locations to ensure the safety and needs of all staff are met.

Qualifications

• Proven experience as an IT support technician or other customer support role.
• Tech savvy with working knowledge of Windows desktop and laptop hardware, operating systems, and application troubleshooting/diagnostic tasks.
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered, good character with the highest ethical standards, friendly, professional attitude that is consistent with providing excellent customer service.
• Ability to work effectively in a team environment with a desire to grow in technical knowledge and understanding.