IT Support Technician

Lifepoint Health; Elko (NV); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Comprehensive benefits

Life, accident, disability insurance

Tuition assistance and 401(k) matching

Wellness programs

Professional development

Job summary

Northeastern Nevada Regional Hospital is hiring an IT&S Technician to provide frontline support for hospital employees, physicians, and affiliated practices. You will diagnose hardware and software issues, assist with onboarding, and manage access using Active Directory, Okta, and Azure while documenting requests in ServiceNow.

You will deliver remote and onsite support, assist with workstation moves and upgrades, and participate in a rotating after-hours on-call schedule after training,

Qualifications

• Basic computing hardware, software, and troubleshooting principles.
• Diagnose and resolve issues with desktops, laptops, printers, and user accounts.
• Strong interpersonal and communication skills to provide patient, professional technical assistance.
• Problem-solving, critical thinking, and organizational skills.
• Willingness to learn new systems, technologies, and processes.
• On-call rotation after training.

Responsibilities

• Provide first-level technical support to hospital employees, physicians, and affiliated physician practices.
• Coordinate new employee IT onboarding, including user accounts and system access.
• Manage user accounts, password resets, and access privileges using Active Directory, Okta, and Azure.
• Troubleshoot basic issues involving Windows desktops, laptops, printers, mobile devices, and peripherals.
• Receive, document, track, and resolve IT service requests through ServiceNow.
• Assist users with access to hospital applications like Oracle and MEDHOST.
• Provide remote and onsite technical assistance and escalate complex issues.
• Support workstation setups, relocations, and minor hardware repairs.
• Provide basic guidance and training on hospital systems and technology.
• Collaborate with IT team to minimize disruptions to hospital operations.
• Assist with technology upgrades and system implementations.
• Participate in rotating after-hours on-call schedule post-training.

Skills

Hardware basics

Troubleshooting

Customer support

Communication skills

On-call readiness

Independence

Team collaboration

Education

High school diploma

Associate's degree in IT/CS

Tools

Active Directory

Okta

Microsoft Azure

ServiceNow

Windows OS

Job description

Your experience matters

Northeastern Nevada Regional HospitalispartofLifepoint Health,a diversified healthcare delivery network with facilities coast to coast. Weare driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others.As an IT Support Technician joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

At Northeastern Nevada Regional Hospital, our IT&S team is a close-knit, collaborative group dedicated to keeping the technology that supports patient care and hospital operations running smoothly. As an IT Support Technician, you'll gain hands-on experience supporting a variety of systems, work alongside experienced team members, and contribute to ongoing technology improvements across the hospital. We value teamwork, responsive service, and a willingness to learn, while providing opportunities to expand your technical knowledge and grow professionally.

How you'll contribute

An IT&S Technicianwho excels in this role:

• Provide first-level technical support to hospital employees, physicians, and affiliated physician practices, assisting with hardware, software, application, and network-related issues.

• Coordinate new employee IT onboarding, including user account creation, system access, permissions, and application setup.

• Manage user accounts, password resets, and access privileges using systems such as Active Directory, Okta, and Microsoft Azure.

• Troubleshoot basic technical issues involving Windows desktops, laptops, printers, mobile devices, and other peripheral equipment.

• Receive, document, track, and resolve IT service requests through ServiceNow, ensuring accurate ticket documentation and timely resolution.

• Assist users with access to hospital applications and systems, including Oracle, MEDHOST, and other clinical and administrative platforms.

• Provide remote and onsite technical assistance, diagnosing issues and escalating more complex problems to senior IT staff or appropriate support teams.

• Support employee workstation setups, office relocations, equipment installations, and minor hardware repairs.

• Provide basic technical guidance and training to employees to promote effective use of hospital systems and technology.

• Collaborate with IT team members to troubleshoot issues, maintain system accessibility, and minimize disruptions to hospital operations.

• Assist with technology upgrades, system implementations, and other departmental IT initiatives as needed.

• Participate in a rotating after-hours on-call schedule once fully trained and proficient in supported systems.

• Maintain professionalism, confidentiality, and responsiveness when assisting employees, physicians, and other internal customers.

What we're looking for

Applicants should have a high school diploma or equivalent, required. Additional requirements include:

Minimum Qualifications

• Strong understanding of basic computer hardware, software, and troubleshooting principles.

• Ability to diagnose and resolve common technical issues involving desktops, laptops, printers, applications, and user accounts.

• Strong interpersonal and communication skills, with the ability to provide patient, professional technical assistance to users with varying levels of technical knowledge.

• Excellent problem-solving, critical thinking, and organizational skills.

• Ability to work independently, prioritize competing requests, and remain effective in a fast-paced, high-pressure healthcare environment.

• Collaborative, team-oriented approach with a willingness to learn new systems, technologies, and processes.

• Ability to participate in a rotating after-hours on-call schedule following completion of training.

Preferred Qualifications

• Approximately two years of experience in IT support, help desk, desktop support, or a related technical support environment.

• Associate's degree in Information Technology, Computer Science, or a related field.

• Hands-on experience with Active Directory, including user account management, security groups, and password resets.

• Familiarity with Microsoft Azure, Okta, or other identity and access management systems.

• Experience using IT ticketing systems, particularly ServiceNow.

• Previous experience supporting Windows-based systems, Microsoft applications, and common workplace technology.

• Experience supporting IT systems in a hospital, healthcare facility, or similarly fast-paced environment.

Schedule:Full-time, Monday - Friday, 8am-4:30pm

On-Call: Rotating after-hours on-call coverage (one week on, one week off) following completion of extensive training. On-call and callback compensation provided in accordance with hospital policy.

Why join us

We believethat investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage for full-time andpart-time employees.
• FinancialProtection& PTO:Life, accident, criticalillness, hospital indemnity insurance, short-andlong-term disability, paid family leaveandpaid time off.
• Financial & Career Growth:Highereducation and certification tuitionassistance, loan assistance and 401(k) retirement packageandcompany match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:Ongoing learningandcareer advancement opportunities.

More aboutNortheastern Nevada Regional Hospital

Northeastern Nevada Regional Hospital is a 75-bed acute care hospital that offers exceptional care to Elko county and the surrounding areas of northeastern Nevada. We are recognized by the American College of Cardiology as an accredited Chest Pain Center and we believe that health care should be effective, safer, and more available to all people. We are committed to providing our patients with the highest quality, family-friendly care available.

EEOC Statement

"Northeastern NevadaRegional Hospital (NNRH) is an Equal Opportunity Employer.NNRHis committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.