IT Support Technician

Bohler; Chalfont (PA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) match

Paid time off and holidays

Bonuses and annual reviews

Job summary

Bohler is seeking an IT Support Technician to assist engineers, planners, surveyors, and business teams across offices and remote locations. You will troubleshoot hardware and software, manage devices, and contribute to AI tool adoption to improve productivity.

The role emphasizes problem-solving, strong communication, and teamwork with a focus on continuous improvement and growth within a professional services environment.

Qualifications

• 1+ year of help desk or IT support experience in a fast-paced environment.
• Strong troubleshooting and problem-solving skills.
• Customer-service mindset with ability to explain technical info clearly to non-technical users.
• Experience supporting Microsoft 365 and Windows environments.

Responsibilities

• Diagnose and resolve hardware, software, OS, peripheral, and connectivity issues.
• Provide responsive, customer-focused support to employees in offices and remotely.
• Manage service requests and incidents through the ticketing system; document issues and escalate when needed.
• Configure, image, deploy, recover, and maintain employee workstations and related equipment.
• Support Windows 11 and Microsoft 365, and applications used in engineering and professional services.

Skills

Help desk

Troubleshooting

Customer service mindset

Microsoft 365

Windows environments

Communication

Education

Bachelor's degree in MIS/IT/CS

Tools

Microsoft 365

CMDB

Job description

Be the person people call when technology needs to work.

At Bohler, technology is a critical part of how our engineers, planners, surveyors, and business teams get their work done. As an IT Support Technician, you'll be the person they turn to when something isn't working, when they need new equipment, or when they're trying to figure out how to get the most out of the technology around them.

You’ll work across hardware, software, mobile devices, networking, business applications, and emerging technologies, supporting employees in offices and remotely across the organization.

You’ll also have a front-row seat to how we’re incorporating AI into the workplace, helping employees adopt new tools, troubleshooting issues, and contributing ideas that make technology more useful and effective.

If you enjoy solving problems, helping people, and troubleshooting technology issues, you’ll find plenty of opportunities to make an impact here. Whether you’re supporting end users, implementing new tools, or learning emerging technologies, you’ll be part of a team that values growth, innovation, and continuous improvement.

What You’ll Do

• Diagnose and resolve hardware, software, operating system, peripheral, and connectivity issues.
• Provide responsive, customer-focused support to employees working in offices and remotely.
• Manage service requests and incidents through our ticketing system, including documenting issues, prioritizing work, and escalating when necessary.
• Configure, image, deploy, recover, and maintain employee workstations and related equipment.
• Support Windows 11 and Microsoft 365, along with applications used throughout an engineering and professional services environment.
• Support specialized applications including AutoCAD, Civil 3D, Bluebeam Revu, Adobe Acrobat, Adobe Creative Cloud, and Newforma.
• Help employees get the most out of AI tools and capabilities, including user enablement, adoption, troubleshooting, technology evaluation, and continuous improvement.
• Support company-owned and employee-owned iOS and Android devices.
• Troubleshoot printers, copiers, scanners, and large-format plotters.
• Maintain accurate hardware and software inventory in our CMDB.
• Support employee onboarding, transfers, and offboarding.
• Create and maintain knowledge-base articles and other technical documentation.
• Partner with vendors and other IT teams to resolve issues that require additional expertise.
• Participate in a rotating on-call schedule to help respond to critical technology issues that impact the business.
• Travel to Bohler offices and other locations as needed.

What We’re Looking For

We’re looking for someone who combines technical curiosity with great people skills. You don’t need to know everything on day one, but you should enjoy troubleshooting, learning new technology, and helping people solve problems.

You’ll Ideally Bring

• At least 1 year of help desk or IT support experience in a fast-paced environment.
• Strong troubleshooting and problem-solving skills.
• A customer-service mindset and the ability to communicate technical information clearly to non-technical users.
• Experience supporting Microsoft 365 and Windows environments.
• The ability to work effectively with employees and teams across multiple locations, including remote employees.
• A Bachelor's degree in MIS, Information Technology, Computer Science, or a related field—or equivalent experience.

Experience That Would Be a Plus

• Microsoft Copilot or other AI tools
• Mobile device management
• Network troubleshooting
• AutoCAD, Civil 3D, Bluebeam, or Newforma
• IT service management (ITSM)
• Asset management or CMDB platforms
• IT certifications

Pay Transparency

Actual compensation within this range will be determined based on factors such as skills, qualifications, and experience.

The base pay range for this role is $23 – $32 per hour.

Who You Are

We welcome applicants from all backgrounds, identities, and experiences. Tell us your story; your unique perspective matters here.

Why Bohler

At Bohler, we empower the ambitious to become the accomplished. Our purpose-driven culture connects driven professionals across disciplines and fosters collaboration, growth, and achievement. We provide land development consulting and site design services for commercial, institutional, and residential markets, helping to transform communities for the better.

Compensation And Benefits

In addition to base pay, we offer competitive compensation and a comprehensive benefits package for eligible employees, including:

• Medical, Dental, and Vision Insurance
• 401(k) match of 1:1 up to 6%
• Paid time off and holidays
• Eligibility for bi-annual performance bonuses and annual salary reviews/adjustments
• Office and company-wide events that provide a fun atmosphere
• Wellness programs, paid maternity/paternity leave, bereavement leave, life insurance, and more

Eligibility for specific benefits may vary based on employment status (full-time or part-time).

Work Authorization

Applicants must have current authorization to work in the United States. Bohler does not sponsor petition-based employment visas that require formal USCIS filings, such as H-1B or PERM-based green cards. Bohler may provide employer support letters for TN (Canadian or Mexican citizens) or E-3 (Australian citizens) when business needs permit. Please contact our recruiting team if you have questions about your eligibility for visa status.

Equal Opportunity Statement

Bohler is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected by law.

If you require a reasonable accommodation to complete the application or participate in an interview, please contact us at [e-mail].