IT Support Technician

Accurus Aerospace Corporation; Athens (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Accurus Aerospace Athens is seeking an IT Support Technician in Athens, Georgia to be the first point of contact for employees, ensuring the security and integrity of computer operations and data in line with the IT department's strategic plan.

The role includes installing and configuring hardware and software, supporting Office 365 tools such as Outlook, Word, Excel, SharePoint and Teams, and troubleshooting issues.

Qualifications

• Experience with Office 365 suite and collaboration tools.
• Strong communication skills to translate technical issues for users.
• Ability to install and configure hardware, operating systems, and applications on various devices.
• Experience with remote support and in-person assistance.

Responsibilities

• Serve as first point of contact for employee IT issues.
• Log incidents and track resolutions in the Help Desk system.
• Provide device setup and end-user support across the organization.
• Collaborate with global IT teams and external vendors.
• Help maintain security by following established guidelines.
• Travel domestically as needed.

Skills

Office 365

SharePoint

Teams

Troubleshooting

Helpdesk

Communication

Tools

Ticketing system

Hardware/OS configuration

Job description

Accurus Aerospace Athens, 180 Trans Tech Drive, Athens, Georgia, United States of America

Job Description

Posted Monday, July 13, 2026 at 5:00 AM

The IT Support Technician is the first point of contact for employees (users), ensuring the security and integrity of computer operations and data in accordance with the IT department's strategic plan.

Essential Functions

To perform this job, an individual must be able to perform each essential duty. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Demonstrates basic technical understanding of Microsoft Office 365 products, including the Productivity Suite (Outlook, Word, Excel), as well as SharePoint and Teams
• Communicates clearly and effectively to correctly identify user issues and appropriately explain technical information to technical and non-technical users across all levels of the organization
• Installs and configures computer hardware, operating systems, and applications, including laptops, desktops, printers, copiers, phone systems, tablets, and other mobile devices, networked manufacturing equipment, and peripherals
• Assists staff face-to-face, via email, or via Microsoft Teams or other remote support applications to set up systems or resolve issues
• Troubleshoots technical issues as a first point of contact
• Logs all incidents and service requests in the Help Desk ticketing application; timely recording of new incidents, troubleshooting activity, and resolution or escalation steps
• Manages Helpdesk tickets; planning and prioritizing systematically to minimize backlog and ensure operational efficiency
• Provides technical assistance to project teams and undertakes technical project roles when required
• Provides technical support by identifying, investigating, and resolving users’ problems with computer software and hardware; escalates complex issues to higher-level support when appropriate
• Collaborates with employees to research and resolve problems
• Collaborates with the global IT team
• Arranges outside service by software or hardware vendors to repair or replace defective products
• Maintains knowledge of technology innovations and trends; quickly learns new hardware and software as appropriate
• Follows verbal and written instructions; reads and accurately interprets technical specs and instructions, online tutorials and support articles
• Exercises sound judgment in selecting and implementing support recommendations to minimize unnecessary downtime; exercises appropriate discretion and spending in line with established guidelines and authority limitations
• May manage security activities, including the operation of lobby access systems, badge systems, video security systems, and other access controls
• Performs other related duties as assigned
• Occasional domestic travel by air and/or ground transportation (including overnight travel) may be required

We appreciate your interest in Accurus Aerospace; however, only those applicants selected for interviews will be contacted.

Accurus offers a comprehensive employee benefit package upon completion of 30 days of employment. For full details, please visit the benefits section of our website.

Please note that Accurus only accepts applications submitted through our online recruiting system. For information on disability accommodations for applicants, please visit our career page.

All job offers are contingent upon successfully completing a drug screen and criminal background screening. Certain positions may require a Motor Vehicle Report (MVR), a credit report, and/or a medical physical examination.

Thank you for considering Accurus for your next career opportunity.

Accurus Aerospace Athens, 180 Trans Tech Drive, Athens, Georgia, United States of America