IT Support Tech II

Lake Charles Memorial Hospital; Lake Charles (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

Lake Charles Memorial Hospital is seeking an IT Support Technician to provide frontline IT support for physicians, directors, and staff. You will train new technicians, manage Active Directory, DHCP, and print services, and build or update workstations with software, troubleshooting hardware and software issues as they arise.

You will also handle workstation moves and new setups, and respond quickly to user requests to minimize downtime while ensuring adherence to IT standards and policies.

Qualifications

• Associates or Bachelors preferred.
• Certification or willingness to obtain certification soon after hire.
• Very computer literate with ability to learn computer support tasks.
• Strong technical writing skills and clear communication with staff.

Responsibilities

• Answer calls from physicians, directors and hospital staff.
• Assist with training new IT Support Technicians.
• Manage Active Directory, DHCP, and Print Management.
• Build, replace/update workstations; install software and troubleshoot hardware/software issues.
• Assist with workstation moves and new setups; respond quickly to issues to minimize downtime.

Skills

Computer literacy

Technical writing

English communication

Phone support

Education

Associates or Bachelors preferred

Certification (or willingness to obtain)

Tools

Active Directory

DHCP

Print Management

Microsoft Office (Word, Excel, Outlook)

Job description

SUPERVISION

Reports directly to the Manager of IT Support and Operations

DESCRIPTION OF POSITIONRESPONSIBILITIES AND DUTIES

Answer calls from physicians directors and hospital staffHelp with training new IT Support TechniciansManage Active Directory DHCP Print ManagementBuild new workstations and replaceupdate workstationsInstall software and applications and troubleshoot hardwaresoftware issuesAssists with workstation moves and new set upsRespond to users in a quick and timely manner to resolve hardware and application issues efficiently so work is minimally impactedInspect hardware in clinics and hospital locations while not in the IT office to maintain compliance with established IT standards policies and configuration guidelines

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job The incumbents may be requested to perform job related tasks other than those stated in this description

EDUCATION AND WORK EXPERIENCE

Associates or Bachelors preferredA Certification or willingness to receive certification soon after hireMust be very computer literate and capable of learning computer support tasksStrong technical writing skills and speak intelligible EnglishExperience with Microsoft Office Word Excel Outlook a plusHospital experience a plusAbility to answer phones and communicate effectively and calmly with physicians employees vendors and other hospital staff in high stress situations while multitasking to resolve issuesMust possess a high level of patience and show a willingness to learn

Physical DemandsWork Environment

Capable of performing light to medium duty physical tasksMust be able to remain in a stationary position for 50 of the timeMust be able to exchange accurate information with patients family peers and medical personnelMust be free of all communicable disease and be up to date on immunizationsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions