IT SUPPORT TECH I

Engineering-Services-; Dyersville (IA); On-site; USD 38,000 - 48,000; Full time

Job summary

Engineering-Services- is seeking an entry-level IT Support Technician to assist with company-wide IT support, covering computers, printers, software applications, and general network support.

Responsibilities include monitoring Level I tickets, updating systems, imaging and decommissioning PCs, VoIP and printer troubleshooting, cabling, new-hire orientation, and participating in special projects. Strong communication and willingness to learn are essential.

Qualifications

• Associate degree or 2 years related IT experience.
• Familiarity with IT ticketing system or Help Desk.
• Strong written and verbal communication skills.
• Ability to interact with multiple departments and adapt to change.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Monitor, review and respond to Level I Technical Support tickets.
• Update and maintain computer systems.
• Support policies and procedures for network hardware and software.
• Imaging and decommissioning computers.
• Troubleshoot VoIP phone system and printers.
• Assist with network cabling installation and termination.
• New Hire IT orientation and training.
• Escalate higher level IT tickets as needed.
• Complete assigned projects and research; after-hours coverage when required.

Skills

Keyboarding

Communication

Organization

Multitasking

Time management

Education

Associate degree or 2 years related IT experience

Tools

Ticketing system

MS Office

Job description

SummaryThe individual in this position reports to the I.T. Technical Support Supervisor, and is responsible for company-wide IT support; computers, printers, systems, software applications, general network support, and special projects. This is an entry-level IT support position.Essential Duties and ResponsibilitiesMonitor, review and respond to Level I Technical SupportUpdate and maintain computer systemsSupport policies and procedures related to network hardware and softwareComputer imaging and decommissioningAccurately track computer security camerasTroubleshooting VoIP phone systemPrinter maintenance and trouble shootingWorking with vendor software supportNetwork cabling installation and terminationNew Hire IT Orientation and trainingEscalate higher level IT tickets to appropriate personnelIndividual projects and research assigned by managementAfter hour support coverageAdditional duties as assignedQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Exceptional keyboarding and phone skillsAbove average computer literacyDemonstrate willingness, desire and ability to learn new skillsStrong written and verbal communication skillsAbility to interact will with different departments and a wide variety of personality typesProfessional and competent approach to work environmentWell-developed organizational and multitasking skillsAbility to quickly adapt to changeAbility to manage time effectively and work independentlyEducation and/or ExperienceAssociate’s degree from a college or university or two years related experience and/or training; or equivalent combination of education and experienceFamiliarity with IT ticketing system or Help DeskLanguage SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Effectively communicate with employees and exhibit good customer services skills.Computer SkillsAbility to use Microsoft Office applications including Word, Excel, and Outlook and Power Point and be proficient in these applications. General knowledge of computer troubleshooting and hardware installation.Other QualificationsMust be safety conscious and follow all safety guidelines.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee may be required to stand, walk, and sit. They may also be required to do light lifting, carrying, pushing, pulling, kneeling, squatting, and climbing ladders.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually low and mostly working in an office environment but may need to work in the warehouse, manufacturing areas as needed to perform job responsibilities.