IT SUPPORT TECH I

Engineering Services and Products Company; Dyersville (IA); On-site; USD 38,000 - 48,000; Full time

Job summary

Engineering Services and Products Company seeks an entry-level IT Support Specialist to monitor and respond to Level I tickets, update computer systems, and assist with network and hardware tasks across the company.

The role includes imaging, printer maintenance, onboarding, and training, with after-hours coverage and opportunities to work with vendor software and cross-department teams.

Qualifications

• Associate’s degree or two years related experience and/or training; or equivalent combination of education and experience.
• Familiarity with IT ticketing system or Help Desk.
• Excellent keyboarding and phone skills.
• Strong written and verbal communication skills.
• Ability to interact with different departments and a variety of personality types.
• Professional and competent approach to work environment.

Responsibilities

• Monitor, review and respond to Level I Technical Support
• Update and maintain computer systems
• Support policies and procedures related to network hardware and software
• Computer imaging and decommissioning
• Accurately track computer security cameras
• Troubleshooting VoIP phone system
• Printer maintenance and trouble shooting
• Working with vendor software support
• Network cabling installation and termination
• New Hire IT Orientation and training
• Escalate higher level IT tickets to appropriate personnel
• Individual projects and research assigned by management
• After hour support coverage
• Additional duties as assigned

Skills

Keyboarding skills

Phone skills

Computer literacy

Written and verbal communication

Interpersonal with departments

Multitasking

Time management

Independence

Education

Associate degree or 2 years experience

Tools

IT ticketing system

Job description

Summary

• Monitor, review and respond to Level I Technical Support
• Update and maintain computer systems
• Support policies and procedures related to network hardware and software
• Computer imaging and decommissioning
• Accurately track computer security cameras
• Printer maintenance and trouble shooting
• Working with vendor software support
• Network cabling installation and termination
• New Hire IT Orientation and training
• Escalate higher level IT tickets to appropriate personnel
• Individual projects and research assigned by management
• After hour support coverage
• Additional duties as assigned

The individual in this position reports to the I.T. Technical Support Supervisor, and is responsible for company-wide IT support; computers, printers, systems, software applications, general network support, and special projects. This is an entry-level IT support position.

Essential Duties And Responsibilities

• Monitor, review and respond to Level I Technical Support
• Update and maintain computer systems
• Support policies and procedures related to network hardware and software
• Computer imaging and decommissioning
• Accurately track computer security cameras
• Troubleshooting VoIP phone system
• Printer maintenance and trouble shooting
• Working with vendor software support
• Network cabling installation and termination
• New Hire IT Orientation and training
• Escalate higher level IT tickets to appropriate personnel
• Individual projects and research assigned by management
• After hour support coverage
• Additional duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exceptional keyboarding and phone skills
• Above average computer literacy
• Demonstrate willingness, desire and ability to learn new skills
• Strong written and verbal communication skills
• Ability to interact will with different departments and a wide variety of personality types
• Professional and competent approach to work environment
• Well-developed organizational and multitasking skills
• Ability to quickly adapt to change
• Ability to manage time effectively and work independently

Education And/or Experience

• Associate’s degree from a college or university or two years related experience and/or training; or equivalent combination of education and experience
• Familiarity with IT ticketing system or Help Desk

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Effectively communicate with employees and exhibit good customer services skills.

Computer Skills

Ability to use Microsoft Office applications including Word, Excel, and Outlook and Power Point and be proficient in these applications. General knowledge of computer troubleshooting and hardware installation.

Other Qualifications

Must be safety conscious and follow all safety guidelines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to stand, walk, and sit. They may also be required to do light lifting, carrying, pushing, pulling, kneeling, squatting, and climbing ladders.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually low and mostly working in an office environment but may need to work in the warehouse, manufacturing areas as needed to perform job responsibilities.