IT Support Tech

State Electric Supply Company; Huntington (WV); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Healthcare coverage

HSA health savings account

Disability and life insurance

Weekly pay with direct deposit

Tuition reimbursement

Job summary

State Electric Supply Co. is seeking an Account Manager (Outside Sales Representative) to drive growth and deliver exceptional service across our customer base. You will act as a technical troubleshooter and trusted advisor, identifying solutions and coordinating with clients to ensure satisfaction.

The role emphasizes relationship building, product knowledge, and the ability to manage multiple accounts while supporting new application rollouts and ongoing service improvements.

Qualifications

• Certification in Microsoft, Linux, or Cisco is preferred.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

Responsibilities

• Identifying hardware and software solutions for customers.
• Troubleshooting technical issues and diagnosing problems.
• Repairing issues and resolving network problems as needed.
• Installing and configuring hardware and software for clients.
• Providing timely and accurate customer feedback and updates.
• Guiding users through steps to resolve problems and following up on resolutions.
• Replacing or repairing necessary parts and supporting new applications rollout.
• Managing multiple cases concurrently and testing new technologies.

Skills

Microsoft

Linux

Cisco

Tech support

Remote desktop

Help desk software

Windows

macOS

Problem-solving

Education

High School diploma or equivalent

Tools

Remote desktop tools

Job description

Are you ready to power up your career with one of the nation’s largest and most respected electrical distributors? Since 1952, State Electric Supply Co. has been a leader in the electrical distribution industry, offering unmatched service and expertise across 42 locations in 7 states. We’re looking for a dedicated and motivated Account Manager (Outside Sales Representative) to join our team and drive business growth by providing exceptional service to our customers.

Why State Electric Supply Co.?

At State Electric, you’re not just another employee—you’re a vital part of a high-energy team that thrives on innovation, collaboration, and excellence. We believe in empowering our people with the tools and support they need to succeed in a dynamic and rewarding environment.

What You’ll Do:

• Identifying hardware and software solutions
• Troubleshooting technical issues
• Diagnosing and repairing issues
• Resolving network issues
• Installing and configuring hardware and software
• Providing timely and accurate customer feedback
• Talking users through a series of actions to resolve a problem
• Following up with clients to ensure the problem is resolved
• Replacing or repairing necessary parts
• Supporting the roll-out of new applications
• Managing multiple cases at one time
• Testing and evaluating new technologies
• Conducting electrical safety checks on equipment

What You Bring to the Table:

• Certification in Microsoft, Linux, or Cisco is preferred
• Prior experience in tech support, desktop support, or a similar role
• Proficiency in Windows/Linux/Mac OS
• Experience with remote desktop applications and help desk software
• Attention to detail and good problem-solving skills
• Excellent interpersonal skills
• Good written and verbal communication

Our Benefits Are Electrifying!

We don’t just offer competitive pay—we provide a benefits package that will charge up your career, including:

• Comprehensive Healthcare Coverage: UHC Medical/Prescription/Dental plans, Garner Health services, and VSP Vision for eye care.
• Health Savings Account (HSA): Tax-advantaged savings for medical expenses through Optum.
• Disability and Life Insurance: Coverage provided by Mutual of Omaha for peace of mind.
• TextCare & Wellness Program: Stay connected with healthcare providers and maintain your well-being.
• Retirement Savings Plans: 401K and Roth IRA plans, plus Profit Sharing opportunities.
• Flexible Paid Time Off to maintain a healthy work-life balance.
• Tuition Reimbursement & Education Assistance for lifelong learning.
• Weekly Pay with Direct Deposit for added convenience.
• Employee Discounts and Purchase Benefits, because we value you!

A Career with State Electric is More Than Just a Job—It’s a Community!

At State Electric Supply Co., we’re not just in the business of selling products—we’re in the business of building lasting relationships. You’ll work alongside a team of talented professionals dedicated to delivering the latest technology and solutions to our communities.

State Electric Supply Co. is an Equal Opportunity Employer, committed to fostering an inclusive and diverse work environment. We value the unique perspectives and backgrounds of all our employees and invite talented individuals from all walks of life to apply.

Notice:
Your safety and security matter to us. During the recruitment process, no recruiter or employee will request sensitive financial or personal information via email. If you encounter any suspicious activity, please reach out to us at:[e-mail][phone].

Qualifications

Education

Licenses & Certifications

Required

High School or better.

Licenses & Certifications

Required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.