IT Support Team Lead — Tech & Operations

Goodwill-Industries; South Bend (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Goodwill-Industries in South Bend, IN seeks an IT Dispatch Technician to guide and support technology staff across devices, software, and cloud apps. You will oversee ticket triage, train Level I/II technicians, and escalate Level III issues to the VP of Technology.

The role includes maintaining inventory, documenting processes, and weekend on-call support. Strong communication, problem-solving, and independent work are essential.

Qualifications

• Associate degree or 3+ years in technology support.
• Strong communication, interpersonal and customer service skills.
• Ability to take initiative and work independently.

Responsibilities

• Oversee and assign support tickets, set priorities and ensure timely follow up.
• Provide training and support to Level I/II technicians on software, OS, hardware.
• Handle Level III issues and consult with VP of Technology as needed.
• Administer the mobile device management program.
• Maintain up-to-date inventory records and documentation.

Skills

Communication

Customer service

Problem solving

Technical proficiency

Education

Associate degree

Tools

Mobile Device Management

Job description

Goodwill-Industries in South Bend, IN seeks an IT Dispatch Technician to guide and support technology staff across devices, software, and cloud apps. You will oversee ticket triage, train Level I/II technicians, and escalate Level III issues to the VP of Technology.

The role includes maintaining inventory, documenting processes, and weekend on-call support. Strong communication, problem-solving, and independent work are essential.