IT Support Team Lead
TEKsystems
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Job summary
TEKsystems in Marietta, OH is seeking an experienced IT Support Team Lead to oversee daily technology support operations, mentor a team, and serve as the primary escalation point for complex issues. The role combines hands-on technical support with project coordination, customer relationship management, and delivery of high-quality IT services.
You will guide performance, ensure service levels, and drive improvements in processes and systems.
Qualifications
- Experience leading IT support teams.
- Strong desktop and end-user support experience.
- Experience with enterprise OS and workstation environments.
- Excellent customer service and communication.
- Ability to manage multiple priorities and deadlines.
- Strong troubleshooting and organizational skills.
- Experience coordinating projects and deployments.
Responsibilities
- Lead, mentor, and support a team of IT professionals.
- Act as escalation point for complex issues.
- Coordinate workloads to ensure timely service delivery.
- Provide coaching and performance feedback.
- Communicate project status and maintain documentation.
- Help implement IT projects and upgrades.
- Maintain operational processes and service standards.
Skills
Tools
Job description
We are seeking an experienced IT Support Team Lead to oversee daily technology support operations, lead a team of technical professionals, and serve as the primary escalation point for complex technical issues. This hands‑on leadership role combines technical support, project coordination, team development, and customer relationship management. The ideal candidate is a strong communicator with demonstrated leadership experience and a passion for delivering exceptional technology services.
Lead, mentor, and support a team of technical support professionals.
Serve as an escalation point for complex technical issues and service requests.
Assign, prioritize, and coordinate team workloads to ensure timely service delivery.
Provide coaching, training, and performance feedback to team members.
Foster a professional, collaborative, and customer‑focused team culture.
Provide advanced end‑user and desktop support for hardware, software, and operating system issues.
Troubleshoot and resolve escalated technical incidents.
Support, maintain, and improve technology systems and infrastructure.
Ensure adherence to operational processes, service standards, and performance expectations.
Monitor support activities and drive timely resolution of requests and incidents.
Lead and support technology implementation, upgrade, deployment, and infrastructure improvement projects.
Assist with project planning, prioritization, and resource allocation.
Coordinate project activities across technical teams and stakeholders.
Track project progress and ensure deliverables are completed successfully.
Act as a primary point of contact for technology‑related communications and updates.
Communicate project status, service impacts, and critical issues to stakeholders.
Maintain accurate documentation of processes, systems, projects, and activities.
Build and maintain positive relationships through exceptional customer service and responsiveness.
Experience leading or supervising an IT support team.
Strong experience in desktop support, technical support, or end‑user support.
Experience supporting enterprise operating systems and workstation environments.
Excellent customer service, communication, and interpersonal skills.
Demonstrated ability to manage multiple priorities and deadlines simultaneously.
Strong troubleshooting, problem‑solving, and organizational skills.
Experience coordinating projects, deployments, or technology initiatives.
Experience supporting educational, public sector, or similarly structured environments.
Experience in systems administration, infrastructure support, or network administration.
Experience managing technical projects and technology rollouts.
Familiarity with service management processes, ticketing systems, and performance metrics.
Fully onsite position.
Fast‑paced and collaborative team environment.
Combination of technical support, leadership, and project‑focused responsibilities.
Expert Level
This is a Permanent position based out of Marietta, OH.
The pay range for this position is $40000.00 - $70000.00/yr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job- related factors.
We dont just offer a jobwe offer a career with purpose. Our work is meaningful, making a tangible difference in education. Youll have the opportunity to help people in a way that is pivotal to their success, ensuring schools have the tools they need to provide quality education. We also recognize the importance of balance, offering flexible scheduling options to support your life outside of work. In addition, we provide comprehensive benefits to ensure you feel supported every step of the way. To excel here, youll need to be collaborative, a creative problem solver, an excellent communicator, and a true team player. Most importantly, youll need to be passionate about making an impact. If you're looking for a place to grow your career, be part of a supportive team, and contribute to meaningful work in education, consider joining Vinson Group LLC.
This is a Permanent position based out of Marietta, OH.
This position is anticipated to close on Oct 23, 2026.
This is a fully onsite position in Marietta,OH.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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