IT Support Specialist - TS/SCI with Polygraph

General Dynamics Information Technology (GDIT); McLean (VA); On-site; USD 99,000 - 135,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Paid education and certifications

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics Information Technology (GDIT) in McLean, VA seeks an IT Support Specialist to maintain and improve enterprise IT services. The role requires 3+ years of related experience, a Bachelor's degree, and active TS/SCI with Polygraph clearance.

You will support asset management, SOPs, and IT service delivery processes on a Monday–Friday, 7:00 am to 3:30 pm schedule at the client site. This position offers opportunities for professional growth with Total Rewards including health

Qualifications

• Crypto familiarity is required.
• Experience generating asset management reports.
• Experience developing and maintaining SOPs.
• Experience enforcing process changes and improvements.
• Experience creating IT asset transactions between partners and accounts.
• Experience performing IT asset inventories and decommissions.
• Experience with encrypted device custodian responsibilities.
• Strong organizational, customer service, and interpersonal skills.

Responsibilities

• Support IT service delivery and asset management reporting.
• Develop and maintain SOPs for IT operations.
• Assist in enforcing process improvements and changes.
• Coordinate IT asset transactions between partners and accounts.
• Perform regular IT asset inventories and decommissions with proper documentation.
• Maintain records of encrypted devices and custodian duties.

Skills

Crypto

Asset reporting

SOPs

Process changes

Asset transactions

IT inventories

Custodian duties

Security procedures

Interpersonal skills

IT service tools

ITSM

ITIL

Team collaboration

Education

Bachelor's degree in Computer Science, Engineering, or related technical discipline

Tools

ITSM tools

IT service delivery tools

ITIL toolkit

Job description

Job Description

Transform technology into opportunity as an IT Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As an IT Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an IT Support Specialist joining our team.

REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE

• Must have Crypto familiarity
• Demonstrated experience preparing and generating asset management reports.
• Demonstrated experience developing and maintaining Standard Operating Procedures (SOPs).
• Demonstrated experience in developing and enforcing process changes and improvements.
• Demonstrated experience in creating transactions for IT assets between mission partners and accounts.
• Demonstrated experience in performing physical inventories of IT assets and conducting IT inventories for decommissions. Demonstrated experience with IT service delivery tools.
• Demonstrated experience performing secure communications Custodian activities and tasks to include but not limited to:
• o Ordering, issuance, and destruction of encrypted secure device key material
• o Rekeying encrypted secure device(s) when requirement arises
• o Tracking, inventory, accounting, auditing, and reporting of encrypted secure devices
• o Submitting timely acknowledgements of receipt for received encrypted secure devices
• o Inspecting all incoming accountable encrypted secure devices pouches for evidence of tampering
• o Executing operational procedures and security procedures requires of encrypted secure device custodian
• Demonstrated experience with organizational, customer service, and interpersonal skills.

DESIRED SKILLS AND DEMONSTRATED EXPERIENCE

• Demonstrated experience with Sponsor’s IT service delivery tools.
• Demonstrated experience with IT service delivery processes.
• Demonstrated experience working in a team environment and with all levels of management.
• Demonstrated experience with IT Services Management (ITSM) best practices and ITIL framework.

WHAT YOU'LL NEED TO SUCCEED

• Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Required Experience: 3+ years of related
• Security Clearance Level: TS/SCI with Polygraph
• Location: McLean, VA - On Customer Site
• Work Schedule: M-F: 7:00 am - 3:30 pm
• U.S. Citizenship Required

GDIT IS YOUR PLACE

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $99,450 - $134,550. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans