IT Support Specialist Tier I - Hybrid

Praxis Precision Medicines, Inc.; United States; Hybrid; USD 56,000 - 76,000; Full time

Job summary

Praxis Precision Medicines, Inc. is seeking a detail-oriented IT Support Specialist to join our Information Technology team in a hybrid role based in the Greater Boston area.

You will be the primary contact for end-user tech support, troubleshoot issues, and support onboarding/offboarding while ensuring reliable daily IT operations. The ideal candidate has 2+ years in IT support, strong Microsoft 365 skills, and excellent communication with a customer-first attitude.

Qualifications

• Associate’s degree or equivalent in IT or related field.

Responsibilities

• Serve as the first line of support for user technical issues across hardware, software, and collaboration tools.
• Provide hands-on support for onsite employees, including workstation setup, conference room technology, hardware deployment, and office IT troubleshooting.
• Troubleshoot and resolve problems involving Microsoft 365 Business applications, including Outlook, Teams, SharePoint, and OneDrive.
• Assist with basic configuration, user provisioning, and license management in Microsoft Entra, Defender, and SharePoint environments.
• Maintain and update IT documentation including procedures, system configurations, and knowledge base articles.
• Provide user support and training for productivity and collaboration tools such as Adobe Acrobat, Jira, Confluence, Zoom, and Microsoft Teams.
• Coordinate with vendors and third-party support as necessary to resolve technical issues.
• Monitor IT support queues, elevate complex incidents appropriately, and follow up to ensure resolution.
• Assist in onboarding and offboarding activities including account setup, access permissions, and hardware provisioning.
• Contribute to continuous improvement of IT service processes and user experience.

Skills

Communication skills

Customer-first attitude

Detail-oriented

Time management

Education

Associate’s degree or equivalent in IT or related field

Tools

Microsoft 365

Jira Service Management

Confluence

Adobe tools

Zoom

Microsoft Entra

Defender

SharePoint

Job description

Location: This is a hybrid position based in the Greater Boston area. Candidates must reside within commuting distance of our Boston office and should expect to work onsite an average of approximately 3 days per week. Additional onsite presence may be required based on business needs.

The Opportunity

Praxis is seeking a detail-oriented and proactive IT Support Specialist to join our Information Technology team. This role serves as the primary point of contact for end-user technical support and plays a critical role in ensuring a seamless technology experience for employees across our hybrid work environment. The IT Support Specialist will troubleshoot technical issues, perform user and device administration, support onboarding and offboarding activities, and help maintain reliable day-to-day IT operations. The ideal candidate demonstrates strong proficiency with Microsoft 365 technologies, excellent communication skills, and a customer-first approach to solving problems.

Primary Responsibilities

• Serve as the first line of support for user technical issues across hardware, software, and collaboration tools.
• Provide hands-on support for onsite employees, including workstation setup, conference room technology, hardware deployment, and office IT troubleshooting.
• Troubleshoot and resolve problems involving Microsoft 365 Business applications, including Outlook, Teams, SharePoint, and OneDrive.
• Assistwith basic configuration, user provisioning, and license management in Microsoft Entra, Defender, and SharePoint environments.
• Maintain and update IT documentation including procedures, system configurations, and knowledge base articles.
• Provide user support and training for productivity and collaboration tools such as Adobe Acrobat, Jira, Confluence, Zoom, and Microsoft Teams.
• Coordinate with vendors and third-party support as necessary to resolve technical issues.
• Monitor ITsupportqueues, elevate complex incidents appropriately, and follow up to ensure resolution.
• Assistin onboarding and offboarding activities including account setup, access permissions, and hardware provisioning.
• Contribute to continuous improvement of IT service processes and user experience.

Qualifications and Key Success Factors

• Associate’sdegree or equivalent experience in Information Technology, Computer Science, or related field.
• 2+ years of experience in an IT support/helpdesk role, preferably supporting employees in a hybrid business environment.
• Strong knowledge of Microsoft 365ecosystem(Outlook, Teams, SharePoint, Entra, Defender).
• Familiarity with Jira Service Management, Confluence, Adobe tools, and Zoom is preferred.
• Ability to diagnose and resolve technical issues effectively and efficiently.
• Excellent interpersonal and communication skills; customer-first attitude.
• Detail-oriented with good documentation habits and time management.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Preferred experience working in a regulated industry environment.
• Must reside within commuting distance of the Boston office and be able to work onsite an average of approximately 3 days per week.
• The physical and mental requirements of our roles include but are not limited to regular use of a computer, devices or other office equipment, clear communication, and occasional movement.You'llneed comfort with screen work, basic hand coordination, and focus. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform these functions.

$56,000 - $76,000 USD

Company Overview

Praxis Precision Medicines is a clinical-stage biopharmaceutical company translating genetic insights into the development of therapies for central nervous system disorders characterized by neuronal imbalance. At Praxis we share a common vision of reshaping the human condition into a more freeing and fulfilled existence by developing high impact medicines for patients and families affected by and living with complex brain disorders.

Our core Values of Trust, Ownership, Curiosity and Results are foundational to every aspect of our business and are exemplified by each and every one of our team members.

Guided by our core values, at Praxis Precision Medicines, Inc. we continue to DARE FOR MORE to advance, promote, and champion diversity, equity, and inclusion by encouraging individuals to bring their authentic selves and perspectives to work each day. We are an equal opportunity employer and committed to providing opportunities to all qualified applicants without regard to race, religious creed, color, gender identity or expression, age, national origin, sexual orientation, disability, genetics, military service and veteran status, or any other characteristic protected by federal, state, or local laws.