IT Support Specialist – Secure Helpdesk

US Office of Inspector General; Washington (District of Columbia); In loco; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

The US Office of Inspector General (OIG) is the independent inspector for the DHS. This role supports devices, software, printers, VoIP, and connectivity while ensuring security controls and proper access.

You will help with accounts, imaging, and ticket management, maintaining knowledge bases and service records. Applicants should have one year of specialized IT experience, with options for GS-05/07/09 pathways, and must provide transcripts with their materials.

Competenze

• Specialized IT support experience with devices and security controls.
• Experience with accounts, imaging, software deployment, and ticketing.
• Education transcripts required; 4-year degree or graduate work may satisfy requirements.

Mansioni

• Resolve routine IT issues and escalate complex security concerns.
• Maintain service records and knowledge articles for support staff.
• Assist with documentation of actions and compliance requirements.

Conoscenze

Device troubleshooting

Accounts management

Security procedures

Documentation

Customer service

Formazione

Bachelor's degree in IT or related field

Graduate level coursework (1 year)

Strumenti

Imaging tools

Ticketing systems

Asset management

Descrizione del lavoro

The US Office of Inspector General (OIG) is the independent inspector for the DHS. This role supports devices, software, printers, VoIP, and connectivity while ensuring security controls and proper access.

You will help with accounts, imaging, and ticket management, maintaining knowledge bases and service records. Applicants should have one year of specialized IT experience, with options for GS-05/07/09 pathways, and must provide transcripts with their materials.