IT Support Specialist (Remote, Part-Time, Fractional)

The Recruitment Alliance by HRKS; United States; Remote; USD 30,000 - 50,000; Part time

Job summary

A leading consulting firm seeks a part-time IT Support Specialist to provide remote technical support. This role includes managing Microsoft's systems, troubleshooting issues, and ensuring the smooth operation of technology applications. Ideal candidates should have a bachelor's degree in IT and considerable experience in IT operations and administration.

Qualifications

• 3-5 years of experience in IT operations.
• 2-3 years in Microsoft administration.
• Strong understanding of various software applications.

Responsibilities

• Manage and maintain the company's Microsoft environment.
• Troubleshoot Microsoft-related issues.
• Provide technical support for applications like Zoho CRM and Constant Contact.

Skills

Troubleshooting

Technical Support

Microsoft Administration

Vendor Management

Security Awareness

Education

Bachelor's degree in Information Technology

Job description

IT Support Specialist (Remote, Part-Time, Fractional)

Join to apply for the IT Support Specialist (Remote, Part-Time, Fractional) role at The Recruitment Alliance by HRKS

IT Support Specialist (Remote, Part-Time, Fractional)

Join to apply for the IT Support Specialist (Remote, Part-Time, Fractional) role at The Recruitment Alliance by HRKS

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Headquartered in the US Southeast region, HR Knowledge Source (HRKS) is a woman-owned, minority-owned business consulting firm specializing in delivering quality Human Resources (HR) solutions. With over three decades of HR talent management and inclusive workplace culture experience across multiple industries, we are committed to helping our clients design, establish, and deliver premiere HR functions within their own organizations. We offer dedicated support and guidance in every HR functional area.

Position Overview

We are seeking a skilled IT support professional to join our team on a part-time or fractional basis. This remote position will provide technical support to ensure our systems and applications run smoothly, troubleshoot issues as they arise, and help maintain our technology infrastructure. This role plays a crucial role in ensuring the smooth operation of our technology systems and processes. This position requires a blend of operational expertise, technical proficiency, and project management skills. The ideal candidate will be proactive, detail-oriented, and possess a strong problem-solving aptitude.

Key Responsibilities

• Manage, maintain, secure, and monitor the company's Microsoft environment.
  
• Troubleshoot and resolve Microsoft-related issues
  
• Provide technical support for various applications, including:
  
• Zoho CRM and Recruit
  
• HiHello
  
• Other applications as needed
  
• Address security tasks resulting from hacks or potential security threats
  
• Manage relationships with technology vendors and service providers as needed
  

This is a remote position.

About Us

Headquartered in the US Southeast region, HR Knowledge Source (HRKS) is a woman-owned, minority-owned business consulting firm specializing in delivering quality Human Resources (HR) solutions. With over three decades of HR talent management and inclusive workplace culture experience across multiple industries, we are committed to helping our clients design, establish, and deliver premiere HR functions within their own organizations. We offer dedicated support and guidance in every HR functional area.

Position Overview

We are seeking a skilled IT support professional to join our team on a part-time or fractional basis. This remote position will provide technical support to ensure our systems and applications run smoothly, troubleshoot issues as they arise, and help maintain our technology infrastructure. This role plays a crucial role in ensuring the smooth operation of our technology systems and processes. This position requires a blend of operational expertise, technical proficiency, and project management skills. The ideal candidate will be proactive, detail-oriented, and possess a strong problem-solving aptitude.

Key Responsibilities

• Manage, maintain, secure, and monitor the company's Microsoft environment.
  

• Troubleshoot and resolve Microsoft-related issues
  

• Provide technical support for various applications, including:
  

• Zoho CRM and Recruit
  

• Constant Contact
  

• HiHello
  

• Other applications as needed
  

• Address security tasks resulting from hacks or potential security threats
  

• Manage relationships with technology vendors and service providers as needed
  

Requirements

• Bachelor's degree in information technology, business administration, or a related field preferred.
  

• 3-5 years of IT operations lead role, preferably in a small to mid-size business environment.
  

• 2-3 years of experience in MS administration, security awareness, WordPress, Google Search Console, and vendor management.
  

• 3-5 years of experience in researching and implementing/integrating tools/apps.
  

• Proven ability to troubleshoot and resolve technical issues.
  

• Strong understanding of various software applications, including Zoho CRM/Recruit, Microsoft applications, and Constant Contact.
  

• Excellent communication, problem-solving, and organizational skills.
  

• Ability to work independently and as part of a team.
  

• Available to work for up to 10 hours per week or as needed.
  

• Ability to work during standard business hours with occasional weekend availability.
  

• Must be able to work remotely.
  

• Candidates within the Eastern Time zone (preferred).

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  Consulting

• Industries

  IT Services and IT Consulting

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