IT Support Specialist - Onsite

Chimes International LTD; Exton (PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Tuition Reimbursement options

403(b) with Employer Match

Paid Time Off

Employee Recognition Programs

Job summary

Chimes International LTD in Exton, PA is seeking an IT Support Professional for onsite help desk and system administration. The role focuses on responding to end-user requests, managing AD and Office 365 accounts, imaging and deploying new workstations, and maintaining clear ticketing records.

Ideal candidates have 1–2 years in technical support, with certifications like CompTIA A+ or Network+ preferred but not mandatory.

Qualifications

• Proficiency with Windows 10/11, AD, and Office 365 user administration.
• Experience supporting end-user hardware and software.
• Basic understanding of network connectivity troubleshooting.
• 1–2 years in a technical support role; relevant certifications are helpful but not required.

Responsibilities

• Respond promptly to incoming service requests and provide professional help desk support.
• Administer Active Directory and Office 365 user accounts, including setup, maintenance, and troubleshooting.
• Image, configure, and deploy new systems for end users, ensuring optimal performance.
• Record all work and communications in the ticketing system for tracking and reporting.
• Conduct user training as needed to improve IT literacy and usage of tools.
• Maintain regular attendance and participate in trainings and meetings as scheduled.

Skills

Windows 10/11 administration

Active Directory management

Office 365 user administration

End-user hardware/software support

Network connectivity troubleshooting

Tools

CompTIA A+

Network+

Microsoft certifications

Job description

EXTON
Holcomb
467 Creamery Way
Exton, PA 19341, USA

EXTON
Holcomb
467 Creamery Way
Exton, PA 19341, USA

Schedule: Monday - Friday 7:30am-4:00pm - Onsite

Location: Exton, PA

Join Chimes – and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.

Our vast array of services — educational, employment, vocational, residential, habilitative, and behavioral health — is delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.

PRIMARY RESPONSIBILITIES:

• Technical Support:
• Respond promptly, professionally, and proactively to incoming service requests.
• Deliver help desk support for end-user hardware, software, and connectivity.
• Perform Active Directory (AD) and Office 365 user administration, including account setup, maintenance, and troubleshooting.
• Image, configure, and deploy new systems, ensuring optimal performance and end-user satisfaction.
• Record all work and communication in the ticketing system for accurate tracking and reporting.
• Training and Development:
• Conduct user training as needed to enhance understanding and usage of IT systems and tools.
• Professional Responsibilities:
• Maintain regular attendance in alignment with the assigned work schedule and organizational policies.
• Participate in in-service training, staff meetings, and other professional development opportunities.
• Foster a collaborative and cooperative work environment with staff, supervisors, customers, vendors, and other stakeholders.
• Organizational Values and Additional Duties:
• Serve as a positive role model for colleagues and individuals served.
• Adhere to organizational policies and procedures while promoting professionalism.
• Perform other duties, responsibilities, and special projects as assigned.

QUALIFICATIONS:

Knowledge and Skills:

• Proficiency in Windows 10 and 11 administration, Active Directory management, and Office 365 user administration.
• Experience troubleshooting and supporting end-user hardware and software.
• Basic understanding of network connectivity troubleshooting.

Experience:

• 1–2 years of experience in a technical support or similar role.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are recommended but not required.

What’s in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week):

• Competitive Pay
• Medical, Dental, and Vision Insurance
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through “Tickets at Work”
• And More!

Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at:https://chimes.org/Careers.

#cmd410

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.