IT Support Specialist - Multisite Tech for Nonprofit

West Texas Counseling & Guidance; San Angelo (TX); Remote; USD 44,000 - 52,000; Full time

Benefits offered by this job

Paid Holidays

Health, Vision, & Dental Insurance

Life Insurance

AD&D Insurance

PTO

403(b) Retirement Plan Options

Employee Assistance Program (EAP)

Job summary

West Texas Counseling & Guidance, Inc. (WTCG) is a nonprofit organization delivering mental health services with locations across the region.

The IT Support Specialist ensures staff have reliable access to technology, handling day-to-day help desk tasks, troubleshooting, upgrades, and user accounts to support client care. The role includes remote access support, cloud-based phone systems, security systems, and AV tech, coordinating with the managed IT provider.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or 2+ years IT support experience.
• Strong troubleshooting across hardware, software, peripherals, network, and AV equipment.
• Proficiency with Windows, Microsoft 365, Active Directory, and user account management.
• Familiarity with cloud-based phone systems and related technologies; able to coordinate with vendors.
• Excellent written and verbal communication; pass a comprehensive background check.

Responsibilities

• Provide daily technical support for staff hardware, software, peripherals, printers, scanners, and A/V equipment.
• Install and update software on user devices as needed.
• Perform hardware upgrades and configure new computer equipment.
• Troubleshoot IT issues and escalate when necessary.
• Assist with VPN setup and remote access.
• Provide remote support using remote assistance tools.
• Support and maintain the VOIP PBX phone system and devices.
• Collaborate with vendors and service providers for new services and equipment.
• Assist with meeting and audiovisual technology setup.
• Maintain accurate IT asset and service request records.
• Prioritize time-sensitive issues to minimize downtime.
• Communicate technical information clearly to non-technical staff.
• Contribute to organizational technology projects and security initiatives.

Skills

Troubleshooting

Windows OS

Microsoft 365

Active Directory

Remote access

A/V equipment

Vendor coordination

Education

Bachelor's degree in Computer Science / IT

Tools

VOIP PBX

Remote assistance tools

Cloud-based phone systems

Job description

West Texas Counseling & Guidance, Inc. (WTCG) is a nonprofit organization delivering mental health services with locations across the region.

The IT Support Specialist ensures staff have reliable access to technology, handling day-to-day help desk tasks, troubleshooting, upgrades, and user accounts to support client care. The role includes remote access support, cloud-based phone systems, security systems, and AV tech, coordinating with the managed IT provider.