IT Support Specialist Level 2

AVASO Technology Solutions; Charlottesville (VA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled IT Support Specialist Level 2 to join their dynamic team in Charlottesville. This role involves providing exceptional technical support and troubleshooting for desktop users, ensuring operational consistency through effective communication and collaboration. The ideal candidate will have a strong background in desktop support, knowledge of various operating systems, and a customer-focused approach. Join this innovative firm to work with cutting-edge technologies and contribute to delivering top-tier IT solutions that help businesses thrive. If you are passionate about IT and eager to grow your career, this opportunity is perfect for you.

Benefits

Career growth opportunities

Continuous learning

Competitive salary

Benefits package

Work with cutting-edge technologies

Qualifications

• 4+ years of experience in desktop support with strong technical skills.
• Proficiency in Windows OS and Microsoft applications required.

Responsibilities

• Provide technical support and troubleshooting for end users.
• Maintain ticket updates and communicate issue resolutions.

Skills

Desktop Support

Troubleshooting

Customer Service

Analytical Skills

Problem-Solving

Education

Bachelor's degree in Computer Science

CompTIA A+

Microsoft Certified Professional (MCP)

Tools

Windows 7

Windows 10

Microsoft Office 2010

Cisco Jabber

Helpdesk ticketing systems

Job description

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Direct message the job poster from AVASO Technology Solutions

Job Opportunity: IT Support Specialist Level 2 at AVASO Technology

Employment Type: Full Time Role

Experience: 4+ years

Type of Agreement: W2 Contract

Company Overview:

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview:

We are seeking an experienced IT Support Specialist Level 2 to join our team in Charlottesville, Virginia, United States. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.

Job Description

IT Support Specialist Level 2 Engineer will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fixes, fault diagnosis, and resolution. Providing fault analysis to customers’ various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. The ideal candidate should have 4 years of experience in Windows Desktop support.

Key Responsibilities:

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of the Mac operating system, to support Apple pc users.
• Install, upgrade, support, and troubleshoot for printers, and computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, and printers.
• Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Desired Skills & Experience:

• Bachelor’s degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 18 months years of IT experience.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting, and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities, and meet SLAs.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

How to Apply:

Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to [e-mail] or [e-mail].

AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting
• Technology
• Information and Media
• IT System Installation and Disposal