IT Support Specialist II — On-Site Troubleshooter

Honeywell Federal Manufacturing & Technologies, LLC; Kansas City (MO); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision insurance

Health Savings Account (HSA)

Industry leading 401(k) match

Generous paid time off

Flexible work schedule

Tuition Reimbursement

Professional Certification & License  

Mission driven culture

Résumé du poste

Honeywell Federal Manufacturing & Technologies, LLC seeks an IT Support Specialist at KCNSC in Kansas City, MO. You will deliver high-quality help desk support across in-person, email, chat and phone channels, ensuring timely responses and consistent customer experiences.

The role focuses on troubleshooting hardware, software and processes, handling escalations, and contributing to training and documentation. U.S. citizenship and DOE clearance readiness are required.

Qualifications

• High School diploma.
• 2+ years of related information technology experience.
• Ability to travel up to 5% of the time.
• United States Citizenship.
• Ability to work on-site as directed by management and as determined by the needs of the business.
• Regular and reliable attendance is an essential function of this job.
• Ability to obtain and maintain a U.S. Department of Energy (DOE) security clearance.

Responsabilités

• Handle escalated tickets from Tier 1.
• Performs customer support, training, and troubleshooting activities for various IT services.
• Interacts with customers, troubleshoots, and resolves problems related to hardware, software and/or process to the customers’ satisfaction via phone, chat, email or in-person.
• Escalates issues that require more detailed analysis to more experienced personnel.
• Receives and records customer inquiries regarding IT-related problems and/or services. Notifies customers when problems have been resolved and logs closure entries.
• Assists in evaluating and making recommendations regarding hardware, software, processes, and services that will improve overall IT support for customers.
• Performs Asset Management activities that identify and labelling new IT assets, request to purchase new IT assets, and documentation associated with IT Asset Management tools or systems.
• May perform periodic audits with both internal and external auditors.
• Completes customer support tasks and assignments given by more senior personnel. Coordinates assistance from others for highly complex technical support areas.
• Assists in training activities required for various capabilities in support of business and customer needs.

Connaissances

Customer service excellence

Troubleshooting IT issues

Strong communication

Team collaboration

Formation

Associate degree in computer-related field

High School diploma

Outils

ServiceNow

Desktop support tools

Description du poste

Honeywell Federal Manufacturing & Technologies, LLC seeks an IT Support Specialist at KCNSC in Kansas City, MO. You will deliver high-quality help desk support across in-person, email, chat and phone channels, ensuring timely responses and consistent customer experiences.

The role focuses on troubleshooting hardware, software and processes, handling escalations, and contributing to training and documentation. U.S. citizenship and DOE clearance readiness are required.