IT Support Specialist II - Dayton, OH

CFD Research Corporation; Dayton (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) match

Employee Stock Ownership Plan (ESOP)

Medical insurance

Vision insurance

Dental insurance

Paid time off

Parental leave

Disability insurance

Life insurance

Job summary

CFD Research Corporation in Dayton, OH seeks an experienced IT Support/Help Desk professional to provide courteous, professional support to users and internal stakeholders, and to maintain operation of multi-user computer systems onsite.

The role requires a US passport citizenship, ability to obtain a security clearance, a Bachelor’s degree with 5 years (or 7 years without a degree) in PC support, and strong knowledge of Windows OS, Hyper-V, Microsoft 365, Windows Domain, firewalls, and LAN/WAN.

Qualifications

• Candidate must be a US Citizen.
• Must be able to obtain and maintain a security clearance.
• Bachelor's degree and 5 years experience (or 7 years in lieu of degree) in PC Support/Help Desk.

Responsibilities

• Provide courteous and professional support to users and internal stakeholders.
• Coordinate setting up computing resources and installation of required software.
• Mentor other members of the team as needed.
• Efficient timely, and effective response to internal user requests for support/troubleshooting while adhering to internal operating procedures.
• Maintain smooth operation of multi-user/multi-platform computer systems for desktops and server environment.
• Monitor and manage system resources (CPU, disk usage, response times).

Skills

Customer support experience

Troubleshooting

Mentoring/leadership

Education

Bachelor's degree

Tools

Windows OS

Hyper-V

Microsoft 365

Windows Domain

Firewalls

LAN/WAN (wired & wireless)

Linux (basic)

Job description

About CFD Research:

Since its inception in 1987, CFD Research has delivered innovative technology solutions within the Aerospace & Defense, Biomedical & Life Sciences, Intelligence & Sensing, and Energy & Materials industries. CFD Research has earned multiple national awards for successful application and commercialization of innovative component/system technology prototypes, multi-physics simulation software, multi-disciplinary analyses, and expert support services. Based in Huntsville, Alabama where laboratory facilities and headquarters are located, CFD Research also has office and laboratory facilities in Dayton, Ohio, prototyping test and evaluation facilities in Hollywood, Alabama, and office facilities in Fort Walton Beach, Florida. CFD Research is an ISO9001:AS9100D registered company and is appraised at CMMI Level II for Services. CFD Research is a 100% ESOP (employee-owned company) recognized in Inc. Magazine’s Inc5000 as a top growing company for four of the last five years.

Learn more at www.cfd-research.com

Job Description:

• Provide courteous and professional support to users and internal stakeholders
• Coordinate setting up of computing resources and installation of required software
• Mentor other members of the team as needed
• Efficient timely, and effective response to internal user requests for support/troubleshooting while adhering to internal operating procedures
• Maintain smooth operation of multi-user/multi-platform computer systems for desktops and server environment
• Monitor and manage system resources, (e.g. CPU usage, disk usage, and response times)

Basic Qualifications:

• Candidate must be a US Citizen
• Must be able to obtain and maintain a security clearance
• Position requires at least a Bachelors degree and 5 years of experience (or 7 years of experience in lieu of a degree) in PC Support and/or Help Desk environment
• Knowledge of Window operating systems, Hyper-V, Microsoft 365 Suite, Window Domain architecture, Information Technology, Firewalls, and effective knowledge of both wired and wireless Local Area Network technologies. Linux experience is a plus.

Desired Qualifications:

• Experience in implementation and maintenance of CMMC guidelines strongly preferred
• Experience with basic support of Linux in a production environment a plus
• Experience in a small business environment is a plus

This role is 100% onsite in the Dayton/ Beavercreek, OH office.

Benefits:

CFD Research offers competitive salaries and excellent employee benefits, including an employer matching 401(k) and Employee Stock Ownership Plan (ESOP). CFD Research offers our Full-Time, permanent employee-owners a highly competitive insurance package, including medical, vision, and dental insurance. Additionally, we offer company paid leave, compensation time, parental leave, long-term and short-term disability, accidental death and dismemberment, and life insurance. Part-Time and Temporary employee-owners may receive partial or reduced benefits and leave time based on their employment status level. Performance appraisals occur twice a year and annual pay increases are based upon corporate goals, personal development, performance, and outstanding achievements. In addition, group and individual bonuses are awarded for exceptional performance.

CFD Research is an EO employer - Veterans/Disabled and other protected categories