IT Support Specialist II — Build & Secure Efficient IT Systems

PFNonwovens; Hazleton (Luzerne County); On-site; USD 42,000 - 64,000; Full time

Job summary

PFNonwovens in Hazleton, PA is seeking a qualified IT Technician to install and maintain computer systems and networks, and train users for safe, effective IT usage to support business operations.

Responsibilities include troubleshooting hardware and software, upgrading components, setting up new employees, and ensuring data security. The role requires strong problem solving, teamwork, and the ability to apply IT resources to meet unit objectives in a manufacturing and office environment.

Qualifications

• Associate's degree in computer science or above preferred.
• CompTIA A+ or MCDA certification is a plus.
• Open to all experience levels.

Responsibilities

• Strong problem solving and decision-making skills.
• Track help desk tickets and service requests.
• Analyze and troubleshoot hardware, software and security access requests, including PCs, laptops, business unit applications and site servers, and media devices
• Upgrade PC hardware and software, including but not limited to hard drives, memory, peripheral devices, operating systems, application software
• New employee computer set up and handling of repair to existing equipment.
• Cover all business unit location IT service needs as necessary; support shared services endeavors on projects and as remote hands including thin clients, Citrix and application servers, facilities security, and networking
• Support and enablement of Exchange based resources including calendars, rooms, equipment
• Enable and support departmental, project based, public, and private collaboration resources including folders and SharePoint areas
• Document procedures and assist in educating and training the user community
• Ensure full customer satisfaction
• Proficient troubleshooting abilities and attention to detail
• Increase business efficiency through IT-enabled process improvement using existing tools as well as hardware and software resources
• Ensure data security and integrity at the employee, application, and facility level following enterprise-wide defined policy and practice
• Aligning local IT resources, shared resources with business unit objectives
• Manage network equipment and keep service secure and upgraded. Ensure effectiveness and compliance
• Ability and desire to engage with all functions of the business unit and associated processes to understand and articulate the business requirements as well as the IT capabilities and requirements
• Ability to manage priorities and deliver results with limited resources
• Ability and desire to be hands on with applications and technology tools to deliver solutions.

Skills

Problem solving

Help desk ticketing

Troubleshooting hardware

Troubleshooting software

Network fundamentals

Education

Associate's degree in computer science or above

CompTIA A+ or MCDA Certifications

Tools

Citrix

SharePoint

Exchange

Thin clients

Job description

PFNonwovens in Hazleton, PA is seeking a qualified IT Technician to install and maintain computer systems and networks, and train users for safe, effective IT usage to support business operations.

Responsibilities include troubleshooting hardware and software, upgrading components, setting up new employees, and ensuring data security. The role requires strong problem solving, teamwork, and the ability to apply IT resources to meet unit objectives in a manufacturing and office environment.