IT Support Specialist II

Nikkiso Co.; Oakdale (MN); Presencial; USD 52.000 - 78.000; Jornada completa

Descripción de la vacante

Nikkiso Clean Energy & Industrial Gases is seeking an IT Operations Support professional to maintain LAN desktops, servers, and VOIP systems. You will respond to tickets, troubleshoot, and coordinate with vendors to keep systems secure and reliable.

The role involves interfacing with all levels of staff and traveling up to 25% as needed. Associates degree or equivalent experience is expected, with 4-5 years in IT operations support, strong English communication, and solid hardware/networking

Formación

• Associates degree or equivalent work experience.
• 4-5 years in IT operations support capacity.
• Strong verbal, written, analytical and communication skills (English).
• Mature, flexible personality suitable for interfacing with all levels.
• Experience with Microsoft Office Suite, Windows 7/10/11, Windows Server 2013-2019.
• Moderate cloud understanding; hardware and networking skills.
• Articulate issues, build consensus and define next steps.
• Team oriented, self-starter, customer focused and proactive.
• Ability to lift up to 50 lbs and travel <25%.

Responsabilidades

• Install, update, and support workstations, printers and peripherals.
• Troubleshoot computer and network problems and escalate when needed.
• Respond to IT tickets for multi-location users in a timely manner.
• Diagnose computer, network and communications issues and resolve them.
• Administer VOIP telephony and maintain IT assets inventory.
• Coordinate with vendor support and ensure secure, proper operation.
• Communicate clearly with users and management in English.

Conocimientos

IT operations

Customer support

Networking basics

Windows OS

Educación

Associate degree

Herramientas

Windows Server

Microsoft Office

Cloud basics

Descripción del empleo

Company Overview

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. Applications include fueling stations, marine engines, peak shaving, power generation, virtual pipelines, carbon capture, geothermal power, and well stimulation. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Job Overview

Under general direction, performs a variety of routine to medium computer (and their peripherals), networking and communications tasks in support of all Local-Area-Network (LAN) computers; familiar with the most recent computer operating systems on client and servers; maintain and support desktop hardware and software; perform a wide variety of technical duties involved in the installation, repair, and maintenance or personal computers, peripherals, servers and equipment. Respond to IT tickets assigned in support of multi-location users.

Responsibilities

• Install new and / or update computer workstations, printers and peripherals, and client software for local and remote users
• Troubleshoot and resolve computer and network problems; escalated and ask for assistance to resolve problems in a timely manner
• Respond to assigned IT Tickets in a timely manner
• Diagnose computer, network and communications problems
• Perform software reloads and upgrades for computer systems and communications equipment
• Implement computer / user controls to secure and promote the proper functionality of user community networked computers
• Interfaces with vendor technical support staff to deploy and resolve hardware, software, and networking issues
• Maintains IT supplies and IT assets inventory and coordinates the disposal of all unwanted IT equipment
• Responsible for monitoring and maintaining computer operations area
• Administer, deploy and support VOIP telephony equipment
• Maintain effective working relationships with those contacted in the course of work; exercise time-management, documentation, organizational and communications skills
• Communicate clearly and concisely, both orally and in writing (English & National Language)
• Organize, prioritize, and coordinate daily workload activities
• Any other duties as assigned by management

Qualifications

• Associates degree, or equivalent work experience
• Minimum of 4-5 years of experience in IT operations support capacity
• Strong verbal, written, analytical and communication skills (English & National Language); outstanding listening skills
• A mature yet flexible personality suitable to interfacing successfully with all levels of personnel
• Experience with Microsoft Office Suite, Win7, 10 & 11 operating systems, Windows Server 2013 - 2019
• An intermediate understanding of cloud-based environments and computing
• Well rounded computer hardware and networking skills
• Able to articulate issues, build consensus around recommendations, and define next steps
• Team oriented, self-starter able to work independently and customer focused
• Display positive and constructive attitude
• Display business and organizational maturity
• Demonstrates an outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
• A continual desire and capability to learn
• Highly organized and detail oriented
• Ability to lift to 50 Lbs.
• Ability to travel < 25%

EEOC Statement

Equal Opportunity Employer/Veterans/Disabled Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.