IT Support Specialist II

Anchorage Consultants; New York (NY); On-site; USD 85,000 - 95,000; Full time

Job summary

A leading law firm is seeking an IT Support Specialist II to provide exceptional IT support in a fast-paced legal environment. This role involves troubleshooting complex technical issues, managing IT requests, and supporting legal applications. The ideal candidate will have strong communication skills and at least 2 years of IT support experience in a law firm. Join a collaborative IT team and contribute to impactful work in high-profile cases.

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Retirement plan

Vision insurance

Qualifications

• 2+ years of IT support experience in a law firm or corporate IT environment.
• Expert knowledge of Microsoft Office 365 and troubleshooting skills with Windows 10/11.
• Excellent communication and customer service skills.

Responsibilities

• Provide frontline IT support and troubleshoot hardware, software, and network issues.
• Manage ticketing system and legal application support.
• Assist with A/V setups and technology training for attorneys.

Skills

Troubleshooting skills

Communication skills

Customer service skills

Multitasking

Tools

Microsoft Office 365

Citrix

Adobe Acrobat Professional

Active Directory

Windows 10/11

Job description

Are you a *tech-savvy problem solver* with a passion for providing *exceptional IT support* in a fast-paced legal environment? As an *IT Support Specialist II*, you will play a critical role in ensuring *seamless technology operations* for attorneys, staff, and senior leadership.

This is more than just a help desk role—*you will be the face of IT support*, troubleshooting *complex technical issues, legal applications, and workflow optimizations* for a leading law firm.

*Key Responsibilities*
* *Frontline IT Support* – Diagnose and resolve *hardware, software, and network issues* via phone, email, or in-person.
* *Ticketing System Management* – Log, track, and resolve IT requests efficiently, ensuring minimal downtime.
* *Legal Application Support* – Troubleshoot *Microsoft Office 365, Citrix, document management systems, and legal-specific software* critical to casework.
* *Technology Training & Support* – Provide *desk-side coaching* for attorneys and staff to improve technology use and efficiency.
* *Trial & Meeting Support* – Assist with *A/V setups, video conferencing, and conference room technology* to support high-profile legal proceedings.
* *Hardware & Security Management* – Track IT assets, configure devices for new hires, and escalate security risks when needed.
* *On-Call Rotation* – Participate in *after-hours support* to ensure uninterrupted firm operations (extra compensation provided).

*Required Qualifications*
* *2+ years of IT support experience in a law firm* or corporate IT environment.
* *Expert knowledge of Microsoft Office 365* (Word, Outlook, Excel, PowerPoint).
* *Strong troubleshooting skills* with *Windows 10/11, Citrix, document management systems, and Adobe Acrobat Professional.*
* *Excellent communication & customer service skills* – ability to work directly with attorneys, staff, and firm leadership.
* *Experience managing user accounts in Active Directory and Microsoft Exchange.*
* *Ability to multitask and work effectively in a fast-paced, high-pressure environment.*

*Preferred Qualifications*
* Experience supporting *large international law firms.*
* Familiarity with *Mac OS support.*
* Strong understanding of *mobile device management* and security best practices.
* Ability to *troubleshoot complex network and connectivity issues.*
* *Multi-language proficiency* is a plus.

*Why Join Us?*
* *Impactful Work* – Be a trusted *IT advisor* for attorneys handling *high-profile cases.*
* *Career Growth* – Gain hands-on experience with *cutting-edge legal technology* at a top-tier law firm.
* *Competitive Pay & Benefits* – Full benefits package, *401(k), paid time off, and extra compensation* for on-call support.
* *Collaborative Culture* – Join a *highly skilled IT team* dedicated to problem-solving and innovation.

*Ready to take your IT career to the next level? Apply now!*

Job Type: Full-time

Pay: Up to $95,000.00 per year

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Retirement plan
* Vision insurance
Schedule:
* Monday to Friday



Experience:
* IT Support at a large law firm: 2 years (Preferred)
* Desktop support: 2 years (Preferred)
* Active Directory: 2 years (Preferred)
* Office 365 and Windows 10/11: 2 years (Preferred)

Ability to Commute:
* New York, NY 10016 (Required)

Work Location: In person