IT Support Specialist II

HDR, Inc.; Los Angeles (CA); On-site; USD 39,000 - 56,000; Full time

Job summary

HDR, Inc. is hiring an IT Support Specialist II in Los Angeles, CA to deliver responsive technical help for users, troubleshoot network, hardware and software issues, and perform installations.

This on-site role supports 24/7 operations with shifts and on-call coverage. The ideal candidate has at least 2 years in PC, network and server support, knowledge of Windows 11/M365 and strong customer service skills; associate degree or equivalent experience is preferred, with a willingness to travel up

Qualifications

• A minimum of 2 years of experience in technical support of PC, networks and servers.
• Excellent working knowledge of personal computer and peripherals.
• Experience in systems operations and maintenance.
• Working knowledge of Microsoft Office applications.
• Excellent client service, interpersonal and communication skills.
• Self-starter able to handle multiple tasks and deadlines.
• Schedule & Presence: This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday.

Responsibilities

• Provide technical support to users by responding to incoming requests for IT support and resolving network, hardware and software issues with computers
• Perform technical maintenance and software installations and updates
• Ability to apply technology to address business needs
• Assisting staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
• Combine a breadth of IT experience with an overarching concern for excellent customer service
• Participate in enterprise-wide IT projects and initiatives
• Diagnose system hardware, software, and operator problems
• Provide desk side assistance upon request for enterprise applications
• Responsible to request hardware and software through the requisition system
• Provide hardware, software, mobile device, and printing support
• Assist with the inventory management of all IT assets
• Communicate technical support topics or issues of interest
• Work with Systems Administrators in performing IT infrastructure processes and procedures as needed
• Provide advanced troubleshooting on complicated IT issues
• Serve as an example to junior staff when it comes to complicated technical issues
• Perform other duties as needed
• This position may require up to 15% travel for scheduled activities

Skills

Technical support

Customer service

On-site support

Education

Associate's degree in Computer Science/MIS-related area or equivalent work experience

Tools

Windows 11/M365

Microsoft Office

PC hardware

Job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: https://www.hdrinc.com/our-story Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

In the role of IT Support Specialist II, we'll count on you to:

• Provide technical support to users by responding to incoming requests for IT support and resolving network, hardware and software issues with computers
• Perform technical maintenance and software installations and updates
• Ability to apply technology to address business needs
• Assisting staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
• Combine a breadth of IT experience with an overarching concern for excellent customer service
• Participate in enterprise-wide IT projects and initiatives
• Diagnose system hardware, software, and operator problems
• Provide desk side assistance upon request for enterprise applications
• Responsible to request hardware and software through the requisition system
• Provide hardware, software, mobile device, and printing support
• Assist with the inventory management of all IT assets
• Communicate technical support topics or issues of interest
• Work with Systems Administrators in performing IT infrastructure processes and procedures as needed
• Provide advanced troubleshooting on complicated IT issues
• Serve as an example to junior staff when it comes to complicated technical issues
• Perform other duties as needed
• This position may require up to 15% travel for scheduled activities

Preferred Qualifications

• Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS
• This position may include travel
• Working knowledge of Windows 11/M365.
• Knowledge of A&E Industry
• Associate's degree in Computer Science/MIS-related area or equivalent work experience

Required Qualifications

• A minimum of 2 years of experience in technical support of PC, networks and servers
• Excellent working knowledge of personal computer and peripherals
• Experience in systems operations and maintenance
• Working knowledge of Microsoft Office applications
• Excellent client service, interpersonal and communication skills
• Self-starter able to handle multiple tasks and deadlines
• Schedule & Presence: This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity.

What We Believe

HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment

As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.)

Los Angeles, CA $28.84 - $41.19