IT Support Specialist II

Apollo Mechanical Contractors; Kennewick (WA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with Company Match

STD, LTD, Voluntary Life

Job summary

Apollo Mechanical Contractors in Kennewick, WA is seeking an IT Support Specialist II to deliver second-level technical assistance across the organization. You will install, configure, and maintain workstations, mobile devices, and software, and troubleshoot hardware, software, and network issues to ensure reliable operations.

Based in Kennewick, WA, this full-time role requires 2+ years in IT support, strong Windows and Microsoft 365 skills, and familiarity with DNS/DHCP/VPN.

Qualifications

• Associate’s or Bachelor’s degree in IT preferred but not required.
• 2+ years experience in a help desk or IT support role.
• Proficiency in PC hardware, Windows OS, and Microsoft 365.
• Working knowledge of DNS, DHCP, VPN, firewalls, routers, and switches.
• Experience with ITSM/ticketing systems and remote support.
• Strong problem-solving and communication skills.

Responsibilities

• Serve as the primary escalation point for complex technical issues, ensuring timely resolution.
• Install, configure, and maintain workstations, laptops, mobile devices, and related software.
• Diagnose and resolve hardware and software issues; escalate to senior staff when needed.
• Perform system updates, security patches, and hardware upgrades.
• Troubleshoot basic network issues including connectivity and configuration problems.
• Document support activities, resolutions, and procedures in the knowledge base.
• Collaborate with vendors and third-party providers for issue resolution and enhancements.
• Contribute to IT initiatives, including hardware refreshes and software deployments.
• Provide professional, user-friendly communication and training for end-users.

Skills

Windows OS

Microsoft 365

Networking concepts

ITSM / ticketing systems

Remote support

Customer service & communication

Education

Associate’s or Bachelor’s degree in IT or related field

Tools

Remote desktop tools

ITSM ticketing systems

PC hardware diagnostics

Job description

Position Summary

The IT Support Specialist II role provides technical assistance and second-level support to end users across the organization. This position is responsible for installing, configuring, maintaining, and troubleshooting hardware, software, and network-related systems to ensure reliable and efficient operations. The role requires strong technical expertise, professional communication skills, and a commitment to delivering high-quality customer service.

Kennewick, WA | Full-Time

Key Responsibilities

• Serve as the primary point of escalation for complex technical issues, ensuring timely resolution and minimal disruption to business operations.
• Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and related software applications.
• Diagnose and resolve hardware and software issues; elevate to senior IT staff or vendors when appropriate.
• Perform system updates, security patches, and hardware upgrades in alignment with IT standards and policies.
• Troubleshoot and resolve basic network issues, including connectivity, access, and configuration problems.
• Document support activities, resolutions, and procedures within the IT knowledge base to ensure consistency and process improvement.
• Collaborate with vendors and third-party providers to resolve issues and support system enhancements.
• Contribute to IT initiatives, including hardware refresh projects, software deployments, and process optimization.
• Provide professional, user-friendly communication and training to support end-user adoption of technology solutions.

Required Qualifications

• Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field preferred, but not required.
• 2+ years of experience in a help desk, technical support, or IT support role.
• Proficiency in PC hardware, Microsoft Windows operating systems, and productivity tools such as Microsoft 365.
• Working knowledge of networking concepts, including DNS, DHCP, VPN, firewalls, routers, and switches.
• Experience using IT service management (ITSM) and ticketing systems.
• Familiarity with remote support tools and techniques.
• Strong problem-solving skills, with the ability to analyze, prioritize, and resolve issues effectively.
• Excellent written and verbal communication skills, with the ability to interact professionally at all organizational levels.
• Customer-focused mindset with a demonstrated ability to build positive working relationships.

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft certifications.
• Experience supporting hybrid environments with both on-site and remote employees.
• Exposure to ITIL practices and ITSM frameworks.

Why Join Us

• Competitive compensation and benefits package.
• Professional development opportunities, including training and certificates.
• A collaborative and supportive work environment focused on operational excellence.

Benefits Offered

• Medical, Dental, and Vision
• 401K with Company Match
• STD, LTD, Voluntary Life benefits
• Paid Time off

Affirmative Action/EEO statement

As an Affi​​​ctive Action, Equal Opportunity Employer, Apollo Mechanical Contractors “Apollo” ensures that no applicant for employment or employee of Apollo is denied equal opportunity because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability (mental or physical), genetic information, veteran status, or any other characteristic any characteristic of his or her relatives, friends, or associates.

All employees are subject to a pre-employment drug screen.