IT Support Specialist II

Rippling, Inc.; Gilbert (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Professional development

Job summary

Crawford Mechanical Services, a Quantum Industrial company, is seeking an IT Support Specialist II to deliver Level 1 and Level 2 technical support across offices and construction job sites. You will assist with devices, Microsoft 365, and business apps, escalating complex issues to the IT Manager or MSP as needed.

The role requires 2+ years in IT support, strong troubleshooting, and the ability to travel between locations.

Qualifications

• Two or more years of IT support, desktop support, help desk, or similar role.
• Experience supporting Windows computers and Microsoft 365.
• Ability to set up and troubleshoot computers, printers, monitors, mobile devices, and peripherals.
• Basic understanding of networking and wireless technology.
• Strong troubleshooting skills and escalation when needed.
• Professional, customer-service oriented communication with employees and field personnel.
• Ability to work independently, prioritize requests, and coordinate with internal teams.
• Valid driver’s license and ability to travel between locations and job sites.

Responsibilities

• Provide Level 1 and Level 2 support for Windows computers, laptops, printers, monitors, mobile devices, software, and connectivity issues.
• Respond to support requests, resolve issues, and escalate complex problems to the IT Manager or MSP.
• Set up equipment, accounts, software, and access for new employees; assist with offboarding and equipment collection.
• Prepare and deploy replacement devices and maintain equipment inventory and assignment records.
• Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
• Assist with Power Apps and other Microsoft tools, and learn new systems as introduced.
• Troubleshoot basic network and wireless issues; support office technology, cameras, and access-card readers.
• Provide hands-on technology support at offices, job sites, and trailers; assist with upgrades and moves.
• Document troubleshooting solutions and follow IT and security procedures.

Skills

IT support experience

Windows support

Microsoft 365

Hardware setup

Networking basics

Troubleshooting

Clear communication

Travel between locations

Education

High School diploma or GED

Some college

Tools

Outlook

Teams

OneDrive

SharePoint

Power Apps

Power Automate

Microsoft Entra ID

Intune

Job description

Crawford Mechanical Services, a Quantum Industrial company , is a leading mechanical and plumbing contractor, with operations across multiple states, specializing in large-scale commercial and industrial projects. Our team delivers innovative solutions for critical sectors, such as data centers, semiconductor manufacturing, biopharma, aviation, oil & gas, and more. We are known for our focus on cutting-edge fabrication technologies, our commitment to quality craftsmanship, our strong client relationships, and above all, our culture. “We build people” is not just a catchphrase. We are a group of innovators, creatives, and craftsmen, who push boundaries and challenge the status quo. Our culture is centered around empowering our employees to reach their full potential by providing them with opportunities for growth, development, and personal and professional advancement. “We build people” who build amazing things.

About The Role

The IT Support Specialist II provides Level 1 and Level 2 technical support to office and field employees across the organization. This role supports computers, mobile devices, Microsoft 365, business applications, and technology used across company offices and job sites.

Reporting to the IT Manager , the IT Support Specialist II independently resolves routine technical issues, assists with device setup and troubleshooting, and helps maintain reliable technology across the organization. This position also escalates more complex issues when needed and supports a positive, responsive experience for employees.

What You’ll Do

• Provide Level 1 and Level 2 support for Windows computers, laptops, printers, monitors, mobile devices, software, and connectivity issues.
• Respond to employee support requests, resolve issues independently when possible, and elevate complex issues to the IT Manager or managed service provider (MSP).
• Set up equipment, accounts, software, and approved access for new employees; assist with offboarding and equipment collection.
• Prepare and deploy replacement devices and maintain accurate equipment inventory and assignment records.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Assist with company applications, Power Apps, and other Microsoft tools, and learn new systems as they are introduced.
• Troubleshoot basic network and wireless issues and assist with office technology, camera systems, and access-card readers.
• Provide hands-on technology support at company offices, construction job sites, and job trailers.
• Assist with equipment upgrades, office moves, and technology rollouts.
• Document troubleshooting solutions, identify recurring issues, and follow established IT and security procedures.

What We’re Looking For

• Two or more years of experience in IT support, desktop support, help desk, or a similar role.
• Experience supporting Windows computers and Microsoft 365.
• Ability to set up and troubleshoot computers, printers, monitors, mobile devices, and peripherals.
• Basic understanding of networking and wireless technology.
• Strong troubleshooting skills and the ability to recognize when an issue needs to be escalated.
• Clear communication and a professional, customer-service approach when supporting office employees and field personnel.
• Ability to work independently, prioritize requests, and coordinate with internal teams and service providers.
• Valid driver’s license, reliable transportation, and the ability to travel between company locations and occasionally to job sites.
• Ability to lift and move typical IT equipment, with or without reasonable accommodation.
• High School diploma or GED required, some college preferred.
• Experience with Outlook, Teams, OneDrive, and SharePoint is preferred. Familiarity with Microsoft Entra ID, Intune, Power Apps, or Power Automate is a plus.

Why Quantum Industrial Services?

• Competitive compensation based on experience.
• Medical, dental, and vision benefits.
• Paid time off and paid holidays.
• 401(k) with company match.
• Opportunities to build your skills as our technology and business grow.
• A team that values safety, integrity, accountability, and professional development.

If you enjoy helping people solve technology problems and keeping teams productive, we’d love to hear from you.