IT Support Specialist II

Quantum Industrial; Gilbert (AZ); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off

401(k) with company match

Career growth opportunities

Safety-oriented culture

Job summary

Quantum Industrial is seeking an IT Support Specialist II to provide Level 1 and Level 2 technical support for office and field employees. You will assist with desktops, laptops, printers, mobile devices, and Microsoft 365 tools across company offices and job sites.

The role requires troubleshooting, device setup, inventory management, and collaboration with IT leadership. Some travel to job sites and locations is expected.

Qualifications

• Two or more years of experience in IT support or help desk.
• Experience with Windows and Microsoft 365.
• Able to set up and troubleshoot IT equipment.
• Basic networking and wireless knowledge.
• Strong troubleshooting and escalation judgment.
• Excellent communication and customer service.
• Valid driver’s license and ability to travel between locations.
• High School diploma or GED is required.

Responsibilities

• Provide Level 1 and 2 support for Windows computers, printers, and mobile devices.
• Respond to support requests and escalate complex issues as needed.
• Set up equipment, accounts, and software for new employees; assist with offboarding.
• Deploy replacement devices and maintain inventory.
• Support Microsoft 365 apps: Outlook, Teams, OneDrive, SharePoint.
• Troubleshoot basic network and wireless issues; assist with office tech and access readers.
• Document solutions and follow IT and security procedures.

Skills

Troubleshooting

Customer service

Communication

Time management

Independent work

Education

High School diploma or GED

Some college preferred

Tools

Windows

Microsoft 365

Outlook

Teams

OneDrive

SharePoint

Power Apps

Job description

About The Role

The IT Support Specialist II provides Level 1 and Level 2 technical support to office and field employees across the organization. This role supports computers, mobile devices, Microsoft 365, business applications, and technology used across company offices and job sites.

Reporting to the IT Manager , the IT Support Specialist II independently resolves routine technical issues, assists with device setup and troubleshooting, and helps maintain reliable technology across the organization. This position also escalates more complex issues when needed and supports a positive, responsive experience for employees.

What You’ll Do

• Provide Level 1 and Level 2 support for Windows computers, laptops, printers, monitors, mobile devices, software, and connectivity issues.
• Respond to employee support requests, resolve issues independently when possible, and elevate complex issues to the IT Manager or managed service provider (MSP).
• Set up equipment, accounts, software, and approved access for new employees; assist with offboarding and equipment collection.
• Prepare and deploy replacement devices and maintain accurate equipment inventory and assignment records.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Assist with company applications, Power Apps, and other Microsoft tools, and learn new systems as they are introduced.
• Troubleshoot basic network and wireless issues and assist with office technology, camera systems, and access-card readers.
• Provide hands‑on technology support at company offices, construction job sites, and job trailers.
• Assist with equipment upgrades, office moves, and technology rollouts.
• Document troubleshooting solutions, identify recurring issues, and follow established IT and security procedures.

What We’re Looking For

• Two or more years of experience in IT support, desktop support, help desk, or a similar role.
• Experience supporting Windows computers and Microsoft 365.
• Ability to set up and troubleshoot computers, printers, monitors, mobile devices, and peripherals.
• Basic understanding of networking and wireless technology.
• Strong troubleshooting skills and the ability to recognize when an issue needs to be escalated.
• Clear communication and a professional, customer‑service approach when supporting office employees and field personnel.
• Ability to work independently, prioritize requests, and coordinate with internal teams and service providers.
• Valid driver’s license, reliable transportation, and the ability to travel between company locations and occasionally to job sites.
• Ability to lift and move typical IT equipment, with or without reasonable accommodation.
• High School diploma or GED required, some college preferred.
• Experience with Outlook, Teams, OneDrive, and SharePoint is preferred. Familiarity with Microsoft Entra ID, Intune, Power Apps, or Power Automate is a plus.

Why Quantum Industrial Services?

• Competitive compensation based on experience.
• Medical, dental, and vision benefits.
• Paid time off and paid holidays.
• 401(k) with company match.
• Opportunities to build your skills as our technology and business grow.
• A team that values safety, integrity, accountability, and professional development.

If you enjoy helping people solve technology problems and keeping teams productive, we’d love to hear from you.