IT Support Specialist I

Brio Energy; Havre de Grace (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading manufacturing company in Havre de Grace, MD, is seeking an IT Support Specialist to support business IT needs. The role involves providing reliable break-fix support on IT hardware and software, technical assistance to end users, and managing IT requests. A Bachelor's degree and 2-5 years of experience in IT support are required. The ideal candidate will have a strong problem-solving ability and proficiency in Microsoft products. The position includes a 15% travel expectation to regional facilities.

Qualifications

• 2-5+ years experience in an IT professional support role.
• Experience diagnosing and resolving technical issues without supervision.
• Proficiency in English.

Responsibilities

• Provide reliable break-fix support on IT hardware and software.
• Monitor and respond to requests received through the IT Service Desk.
• Direct significant issues to the next level of support.

Skills

Customer-oriented

Strong communication skills

Organizational skills

Ability to adapt quickly

Attention to detail

Problem-solving

Working knowledge of Microsoft products

Education

Bachelor's degree relevant to the position or equivalent experience

Tools

ServiceNow

Active Directory

Job description

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Leggett & Platt’s overall mission is a commitment to enhance lives – by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.

Leggett & Platt’s inventive heritage and leadership in the residential products industry span more than 130 years. As The Components People, we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion-control products.

From fabricated assemblies to flooring underlayment and carpet cushion, Leggett & Platt has divisions that design, manufacture, and sell a variety of products. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the hydraulic cylinders, flooring, textile, and geo components industries.

We, at Leggett & Platt Inc., are searching for an IT Support Specialist within our Corporate ITteam to help support our business. As a global-diversified manufacturing company, it’s sometimes hard to explain all the different things we do. We like to say, “we’re the biggest company no one has ever heard of.” We are confident you interact with one of our products in your daily life without knowing it. Whether it’s the mattress you sleep on, the car you drive, the plane you fly on, or the furniture you sit on, our high-quality components are there supporting you. If you join our team, your work will ensure people across the world have a little more comfort in their lives.

As an IT Support Specialist you will have the opportunity to partner with our Corporate and Business Unit IT teams. Your contributions will have a direct impact on the business by providing reliable break-fix support on IT hardware and software.

So, what will you be doing as an IT Support Specialist?

• Serve as a local point of contact for end users seeking technical assistance
• Monitor and respond quickly and effectively to requests received through the IT Service Desk and adhere to SLA rules
• Provide step-by-step training for end users and document internal procedures
• Direct significant, unresolved, or recurring issues to the next level of support personnel
• Provide accurate information and technical assistance support on IT products, services, software, and hardware
• Log all service interactions and their resolutions
• Pass on any feedback or suggestions by end users to the appropriate internal team
• Stay current with system information, changes, and updates
• Assist the IT team in other duties as deemed necessary
• Complete preventative maintenance on various IT related hardware and systems

Travel between area facilities to support locations within the region with 15% travel expected

To be successful in this role, you’ll need:

• Bachelor’s degree relevant to the position or equivalent experience
• 2-5+ years’ experience in an IT professional support role, with experience in decision making, researching, analyzing, and interpreting system infrastructure and application problems
• Working knowledge of current office and manufacturing software, networking, servers, Active Directory and other Microsoft products with a good understanding of computer systems, mobile devices, and other tech related products
• Ability to diagnose and resolve technical issues without direct supervision
• Experience with ServiceNow a plus
• Proficiency in English
• Customer-oriented and ability to stay calm under pressure
• Strong communication and organizational skills
• Must have the ability to adapt quickly
• Keen attention to detail, memory of patterns, and interest in problem solving
• Ability to lift up to 45 lbs.

What to Do Next

Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.

Our Values

Our values speak to our shared beliefs, and describe how we approach working together.

• Put People First reflects our commitment to safety and care of each other, learning and development, and creating an environment of mutual respect, empathy and belonging.
• Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.
• Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
• Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.

Our Commitment to You

We're actively taking steps to make sure our culture, processes and practices promote equal opportunity for all. Join us!

We welcome and encourage all applicants to apply. We’d love the opportunity to consider you.

Equal Employment Opportunity/Veterans/Disability Employer

For more information about how we handle your personal data in connection with our recruiting processes, please refer to the Recruiting Privacy Notice on the “Privacy Notice” tab located at http://privacy.leggett.com

Applicants in the United States: Leggett & Platt Incorporated is an Equal Opportunity Employer. If you need accessibility or assistance to apply for career opportunities through this site, please email us to ensure your inquiry is directed to a member of the Human Resources Staff.