Customer Service Representative

Leggettlogistics; Lexington (NC); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Monthly cakes

Free coffee

Job summary

Leggett & Platt is seeking a customer service associate at our Lexington, NC on-site location. You will assist customers, troubleshoot issues, and provide timely, friendly support to ensure exceptional experiences. Starting wage is $16/hr with a potential $0.50/hr bilingual bonus (Spanish) and a $0.75/hr shift differential after production scheduling begins.

Training and growth opportunities are available. The role emphasizes confidentiality, attention to detail, and the ability to multi-task

Qualifications

• High School Diploma required.
• Patient, conscientious, professional interaction with customers.

Responsibilities

• Provide daily troubleshooting and answer questions to return systems to proper operation.
• Diagnose and evaluate case information to provide repair support and determine if issue is warrantable.
• Negotiate win-win resolutions with non-warranty customers.
• Record case details in CRM and document actions taken.
• Meet daily and monthly performance metrics with a positive attitude.
• Assist with general customer service tasks such as order placement, parts lookup, payments, and pricing inquiries.

Skills

Customer service

Multitasking

Attention to detail

Confidentiality

Education

High School Diploma

Tools

CRM systems

Microsoft Office

Job description

Leggett & Platt’s overall mission is a commitment to enhance lives – by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.

Leggett & Platt’s inventive heritage and leadership in the residential products industry span more than 130 years. As The Components People, we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion-control products.

Leggett & Platt’s inventive heritage and leadership span more than 130 years. Leggett & Platt has divisions that design, manufacture, and sell a variety of products for all areas of life. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the automotive, furniture, hydraulic cylinders, flooring, textile and geo components industries.

Leggett & Platt has been the driving force in bedding components technology since inventing the bedspring in 1885. Now, we own more mattress industry patents than anyone in the world.

Springs, foam, adjustable beds, machinery – our Bedding businesses design, produce, and supply innovative sleep solutions that help you rest comfortably.

This is NOT a work from home position, onsite location Lexington, NC.

WHAT YOU'LL BE DOING

Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly or resolving their issues with a smile, you'll be the difference between their customer experience being average or exceptional!

We'll train you on our products, so that you'll be confident in providing the highest level of trouble-shooting possible. We trust that you already have the one element that can't be taught – a caring, supportive nature, that will shine through as you help our customers!

WHAT YOU BRING TO THE POSITION

• Ability to maintain and protect customer information with strict confidentiality.
• Strong customer service orientation.
• Aptitude, self-discipline, and tenacity to learn.

WHAT YOU CAN EXPECT

• Career-growth and lots of learning opportunities for aspiring minds.
• A starting wage of $16/hr., additional $0.50/hr differential if you are bi-lingual (Spanish).
• Potential pay rate increase after 90 days, based on performance and attendance.
• Shift differential of $0.75/hr. once in production schedule.
• Monthly cakes, free coffee, and more!

KEY RESPONSIBILITIES

• Provide daily troubleshooting to include answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation for warranty and non-warranty customers.
• Diagnose and evaluate individual case information to provide repair support and determine if issue is warrantable.
• Being able to effectively negotiate a win-win resolution with non-warranty customers.
• Record details of cases in CRM, as well as actions taken.
• Provide amazing service by meeting a set of daily and monthly metrics with a positive attitude.
• Providegeneralcustomer service functions as required, such as but not limited to placing orders, parts look-up, processing payments, and pricing inquiries.
• Effectively communicate escalations to next level of authority.
• Other duties as assigned.

QUALIFICATIONS

• High School Diploma.
• Patient, conscientious, and interact with customers in a professional manner with a focus on completing tasks both pleasantly and correctly.
• Must have attention to detail and strong ability to multi-task.
• Strong research and documentation skills.
• Solid problem analysis and resolution skills.
• Ability to read and comprehend simple to complex instructions and detailed correspondence.
• Quick to identify problems, form solutions, and execute step-by-step troubleshooting procedures.
• Ability to efficiently use Microsoft Office Suite (including Access).
• Be flexible to schedule changes or additional coverage, particularly during peak periods.
• Reliable attendance and punctuality are critical to successful performance in this role.
• Must be able to sit or stand at a personal computer for a reasonable length of time troubleshooting and inputting information.
• If you area Bi-lingual candidate, you must be fluent in English and Spanish.

This is NOT a work from home position, onsite location Lexington, NC.

Regular schedule after training is 2nd shift Monday - Friday 4:00pm - 8:00pm.

Our values speak to our shared beliefs, and describe how we approach working together.

• Put People First reflects our commitment to safety and care of each other, learning and development, and creating an environment of mutual respect, empathy and belonging.
• Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.
• Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
• Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.

We're actively taking steps to make sure our culture, processes and practices promote equal opportunity for all. Join us!

Equal Employment Opportunity/Veterans/Disability Employer

For more information about how we handle your personal data in connection with our recruiting processes, please refer to the Recruiting Privacy Notice on the “Privacy Notice” tab located at http://privacy.leggett.com