Cross Functional IT Support Coordinator

University of North Texas; Denton (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

The University of North Texas seeks a Cross Functional IT Support Coordinator to deliver high-level technical assistance for faculty, staff, students and guests. You will maintain and troubleshoot AV and digital signage, respond to service requests, and support campus events with equipment and software installs.

Candidates should have a related bachelor's degree and 3 years of computing experience, or an equivalent combination of education and work.

Qualifications

• Bachelor's degree in a related field with 3 years of computing experience.
• Or any equivalent combination of education, training, and experience.
• Experience with AV/IT systems and customer support is preferred.

Responsibilities

• Provide high level tech support for faculty, staff, students and guests.
• Maintain, troubleshoot, and repair AV systems and digital signage.
• Respond to user requests for technology assistance and training.
• Support campus events with technology services and check out equipment.
• Install software and respond to tickets; assist with other departmental services.

Skills

Customer service

Teamwork

Problem solving

Communication

Technical support

Education

Bachelor's degree in related field

Tools

CSS Work Order

CSS Room Monitor

Microsoft Office

IT Incident reporting tools

Project Management tools

Job description

Employee Classification:

Cross Funct IT Support Coord

Campus:

University of North Texas

Division:

UNT-Information Technology

SubDivision-Department:

UNT-University Technologies

Department:

UNT-Classroom Technologies-110181

Job Location:

Denton

Salary:

Commensurate with experience

FTE:

1.000000

Retirement Eligibility:

TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

Classroom Technologies (formerly DSI Tech) supports UNT's Classrooms as well as distance education across the UNT Enterprise (Fort Worth, Dallas and System) with an expertise in AV, IT and Soft Codecs.

Position Overview

This position provides high level technical support for Faculty, Staff, Students, and Guests of UNT. Duties include maintaining, troubleshooting, and repairing A/V systems, digital signage systems, student/lab computers; responding to user requests for technology assistance, training, and support; providing technology support for campus events; assisting with other departmental services such as checking out equipment, installing software, responding to tickets, etc.

Minimum Qualifications

Bachelor's degree in related field and three years of related computing work experience; or any equivalent combination of education, training, and experience.

Knowledge, Skills and Abilities

Prior experience with specific systems, equipment and software may be specified as needed by department. Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment. Ability to operate computer keyboards and to install computer hardware. Ability to assimilate, retain and utilize technical and applications-oriented information.

Preferred Qualifications

Detailed knowledge of A/V fundamentals, hardware, and systems. A/V industry or manufacturer certifications such as AVIXA CTS, Extron Control Professional, QSC QSys Level 1, Biamp, Crestron, etc. Working knowledge of computer hardware, software, and operating systems.

Job Duties

• Awareness of current audio/video and IT standards as it relates to the system standards implemented by the department.
• Awareness of DSI Tech's scope of services: learning spaces technology, cloud conferencing and how to verify when an incident or project is in scope of our department and when to elevate questions accordingly.
• Awareness of common UNT procedures such as: contacting Work Control, contacting UNT Police Department, contacting federated IT groups, basic understanding of funding types and appropriate use, etc.
• Functional awareness of the department's digital tools including, but not limited to: CSS Work Order program, CSS Room Monitor program, Microsoft Office Solutions, IT Incident reporting tools, Project Management tools.
• Foster an environment of safety: Create an environment of safety first. Monitor and address any deficiencies immediately to the benefit of student employees life/safety.
• Problem focused approach to workflows. Focusing on what can be done to solve problems or improve situations. Seeking to understand your role in the work and how you can lend a hand in peaceful resolution of problems. Contributing to an environment of cooperation, mutual support, and growth for all.
• Communicating from a place of teamwork and leadership. Understanding that our line of work can often be stressful, helping the team move forward with the appropriate amount of urgency and swift action without exacerbating panic, anxiety, fear or other nonhelpful negative feelings that ultimately pollute focus and create an unpleasant working environment.
• Coordinate and supervises the daily activities of the student employee team including but not limited to: assigning work orders, setting task priorities, troubleshooting assistance, installation assistance.
• Customer service for our different types of technologies we support (in support of the various end users we support).
• Ensure the standards of quality and functionality are met for learning space systems DSI Tech is responsible for.
• Consumables and Parts Management (Secondary for parts requests. Secondary on updating orders). Working with the Department Head and teammates to submit requests for commonly used items (consumables and common tools). Updating order status and receiving orders as needed.

Physical Requirements

Communicating with others to exchange information.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Monday-Friday 8am-5pm

Driving University Vehicle

Yes

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit and takes actions to prevent discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.