IT Support Specialist - Head Office (Yorkdale)

Retailors (Fox NSP Europe); Yorkdale (SC); Hybrid; USD 44,000 - 47,000; Full time

Job summary

Retailors (Fox Group) is seeking an experienced IT Support Specialist to join our Head Office team. You will provide front-line technical support for onsite and remote users, support POS and ERP systems, and manage HP Retail hardware and network services.

The role requires 3+ years of end-user support, ERP/POS experience, AD/AAD management, strong Windows and SQL Server knowledge, and willingness to travel between retail locations and support new store openings.

Qualifications

• End-user and remote technical support experience.
• ERP systems and retail POS environments experience.
• AD and Azure AD administration experience.
• Strong Windows OS knowledge and admin skills.
• SQL Server experience and database concepts knowledge.
• Experience with network printers and general networking.
• Knowledge of VLANs, SSL tunneling/clients, routing, switching, Wi‑Fi, firewall policies.
• Willingness to work weekends/holidays/on-call and travel between locations.

Responsibilities

• Provide front-line technical support to onsite and remote end users.
• Support POS systems, cash registers, and ERP systems.
• Install, configure, and troubleshoot HP Retail hardware (touchscreens, printers, barcode scanners, desktops/laptops).
• Support network printers and resolve general network connectivity issues.
• Troubleshoot networking technologies including VLANs, SSL tunneling, SSL clients.
• Provide weekend/holiday/on-call support as required.
• Travel between retail locations to support daily operations and new stores.
• Assist with setup and deployment of new retail stores.
• Support MDM solutions (ManageEngine MDM, Apple and Android device management).

Skills

End-user support

Remote support

ERP systems

POS environments

Active Directory

Azure AD / Entra ID

Windows OS

SQL Server

Database concepts

Network printers

VLANs

SSL tunneling

SSL clients

Routing

Switching

Wi‑Fi

Firewall policies

On-call support

Driver's license

Job description

Who We Are

Retailors is a leading and rapidly expanding retailer specializing in the sports and athleisure industry. We are proud to be the global partner of choice for operating Nike retail locations across Canada, Europe, Australia, New Zealand, and Israel.

As part of the Fox Group, Retailors Canada continues to expand its footprint across the country. Our IT team plays a critical role in supporting this growth by delivering reliable technology solutions that keep our Head Office and retail operations running efficiently.

Who We're Looking For

We are seeking an experiencedIT Support Specialistto join our Head Office team. This role provides technical support across all five of our brands, working closely with both Head Office employees and retail store teams. The ideal candidate is a proactive problem solver, an exceptional team player, and thrives in a fast-paced retail environment.

Responsibilities include, but are not limited to:

• Provide front-line technical support to onsite and remote end users.
• Support Point-of-Sale (POS) systems, cash register environments, and ERP systems.
• Install, configure, and troubleshoot HP Retail hardware, including touchscreens, receipt printers, barcode scanners, and HP/Dell desktops and laptops.
• Support network printers and resolve general network connectivity issues.
• Troubleshoot and support networking technologies, including:
  • VLANs
  • SSL tunneling
  • SSL clients
• Provide technical support to retail stores during weekends, holidays, and outside regular business hours, as required.
• Travel between retail locations to support day-to-day operations and new store openings as well projects,
• Assist with the setup and deployment of new retail stores in a fast-paced environment.
• Support Mobile Device Management (MDM) solutions, including ManageEngine MDM, Apple device management, and Android device management (asset).

Qualifications

• Minimum of proven five (3) years of experience providing end-user and remote technical support (mandatory).
• Proven hands-on experience supporting ERP systems and retail Point-of-Sale (POS) environments (mandatory).
• Experience managing Active Directory (AD) and Azure Active Directory (AAD)/Microsoft Entra ID.
• Strong knowledge of Microsoft Windows operating systems, including installation, troubleshooting, and administration.
• The ideal candidate will have extensive hands-on experience with Microsoft SQL Server (STD\\Express) and a strong

understanding of database architecture, performance tuning, query optimization, and troubleshooting.

(mandatory).

• Experience supporting and troubleshooting network printers.
• Solid understanding of networking concepts, including VLANs, routing, SSL tunneling, SSL clients, switching, Wi‑Fi, and firewall policies.
• Ability and willingness to work flexible hours, including weekends, holidays, and on‑call support when required.
• Valid driver's license with the ability to travel between retail locations as needed.

Work Location

• Primarily onsite at our Head Office located at Yorkdale Shopping Centre.
• Regular travel to retail store locations throughout the Greater Toronto Area is required.
• Additional travel may be required to support new store openings, urgent technical issues, and on‑call support.

Pay range: $60,000 – $65,000

This is a vacant position.

Retailors (Fox Group) is an equal opportunity employer committed to diversity and inclusion, and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

We thank all applicants for your interest in this exciting opportunity; however, only qualified applicants will be contacted