IT Support Specialist (f/m/x)

Enpal; Berlin (NH); Hybrid; USD 61,000 - 91,000; Full time

Benefits offered by this job

Green unicorn employer status

Hybrid work model with Workflex

Modern Berlin office amenities

Buddy program and onboarding day

Open and transparent culture

Extra vacation days and Wellhub perks

Company pension scheme

Bosch Smart Home discount

Job summary

Enpal seeks an experienced IT support professional to own end-to-end ticket resolution, diagnose complex hardware and software issues, and manage enterprise systems across remote and on-site environments. You will support Microsoft 365, Azure AD, Intune, Jamf, and Defender while ensuring security/compliance and scalable processes.

In this hybrid Berlin-based role, you’ll lead device configuration, lifecycle management, and asset accuracy, contributing to knowledge base development and

Qualifications

• 3+ years of hands-on IT support experience in a corporate environment.
• Solid experience with Microsoft 365, Azure AD, Intune, Jamf, MS Defender, and endpoint management.
• Strong understanding of ITSM principles and experience working within SLA-driven environments.
• Experience supporting hybrid environments (Windows + macOS).
• Strong ownership mindset and ability to work independently.
• Clear and confident communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to manage multiple priorities in a fast-paced, evolving environment.
• Experience in scaling environments or high-growth companies, is a plus.
• Basic scripting knowledge (PowerShell or Bash), is a plus.
• Experience with security tools or endpoint protection management, is a plus.
• Familiarity with compliance standards (ISO, GDPR awareness), is a plus.

Responsibilities

• Own and resolve technical support requests end-to-end, ensuring high-quality service and adherence to SLAs.
• Diagnose and troubleshoot complex hardware and software issues across Lenovo laptops, MacBooks, iPhones, and Android devices.
• Manage, prioritize, and document tickets in Jira Service Desk/Fresh Service with clear communication and structured updates.
• Escalate incidents appropriately while maintaining accountability for resolution tracking.
• Provide both remote and on-site support across Microsoft 365, Azure AD, MS Defender, and other enterprise systems.
• Lead device configuration and lifecycle management using Intune, Jamf, and Snipe-IT.
• Maintain asset accuracy and ensure compliance with IT security and internal governance policies.
• Set up and maintain meeting rooms, VC systems (Teams), and related AV infrastructure.
• Support onboarding and offboarding processes, ensuring smooth user transitions.
• Identify recurring issues and proactively recommend process or technical improvements.
• Contribute to internal documentation and knowledge base development.

Skills

IT support

Strong communication

Independent work

Tools

Microsoft 365

Azure AD

Intune

Jamf

MS Defender

Job description

Our goal is to have a solar system on every roof, a storage unit in every house, and an electric car in every garage. Enpal makes this possible with an integrated total solution for decentralized energy—from solar systems and battery storage to wall boxes, smart meters, and heat pumps. At the heart of it all is our AI-powered platform Enpal.One+, which intelligently connects thousands of systems and efficiently optimizes electricity procurement and feed-in on the energy market.

Are you ready for solutions that are more than just a promise and bring real quality of life to thousands of households every day? What you create at Enpal will deliver clean electricity tomorrow and bring about lasting change in how we use energy.

What you'll do:

• Own and resolve technical support requests end-to-end, ensuring high-quality service and adherence to SLAs.
• Diagnose and troubleshoot complex hardware and software issues across Lenovo laptops, MacBooks, iPhones, and Android devices.
• Manage, prioritize, and document tickets in Jira Service Desk/Fresh Service with clear communication and structured updates.
• Escalate incidents appropriately while maintaining accountability for resolution tracking.
• Provide both remote and on-site support across Microsoft 365, Azure AD, MS Defender, and other enterprise systems.
• Lead device configuration and lifecycle management using Intune, Jamf, and Snipe-IT.
• Maintain asset accuracy and ensure compliance with IT security and internal governance policies.
• Set up and maintain meeting rooms, VC systems (Teams), and related AV infrastructure.
• Support onboarding and offboarding processes, ensuring smooth user transitions.
• Identify recurring issues and proactively recommend process or technical improvements.
• Contribute to internal documentation and knowledge base development.

What you'll bring:

• 3+ years of hands‑on IT support experience in a corporate environment.
• Solid experience with Microsoft 365, Azure AD, Intune, Jamf, MS Defender, and endpoint management.
• Strong understanding of ITSM principles and experience working within SLA-driven environments.
• Experience supporting hybrid environments (Windows + macOS).
• Strong ownership mindset and ability to work independently.
• Clear and confident communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to manage multiple priorities in a fast‑paced, evolving environment.
• Experience in scaling environments or high‑growth companies, is a plus.
• Basic scripting knowledge (PowerShell or Bash), is a plus.
• Experience with security tools or endpoint protection management, is a plus.
• Familiarity with compliance standards (ISO, GDPR awareness), is a plus.

What we offer:

• Work at Germany's first green unicorn - Play an active role in shaping the solar energy transition.
• The sun shines all over the world - At Enpal, you'll work with a highly motivated, diverse team of over 65 nationalities.
• The ideal setup for your focus - We are convinced that excellent results are achieved when the conditions are right. That's why we rely on a hybrid working concept that gives you the freedom to always work in the way that best suits your tasks. Do you need new inspiration on an international level? With Workflex, we offer you the opportunity to relocate abroad for up to 30 days a year, depending on your responsibilities.
• Grown-up business & startup spirit - In our modern office in Berlin-Friedrichshain, you'll find everything your heart desires, from height-adjustable desks and table tennis to stocked beverage fridges and barista coffee.
• Your kick-start at Enpal - Onboarding day with a welcome bag, buddy program, and a team that really supports you.
• Stay up to date & help shape the future - Transparent all-hands meetings, short decision-making processes, and an open feedback culture - without mistakes, there is no progress.
• The energy transition can only be achieved together - At Enpal, you can expect legendary team spirit and unforgettable team events.
• Your extra boost - 29 vacation days + one additional day off on Christmas Eve and New Year's Eve, discounted membership at Wellhub, and corporate benefits. Everything you need to help you achieve a good work-life balance.
• Investing in your future – We don’t just think sustainably when it comes to energy, but also when it comes to you. Take advantage of our company pension scheme to build a solid foundation for your future, step by step.
• Make your home smart – Sustainability starts at your doorstep. As part of our team, you’ll benefit from a permanent 25% discount on the entire Bosch Smart Home product range – for an even more efficient and connected home.

At Enpal, we are proud of the diversity of our team. No decisions are made on the basis of skin colour, religion or religious belief, ethnic or national origin, nationality, gender identity, sexual orientation, disability or age, either during recruitment or employment. Enpal stands for a safe workplace and takes action against discrimination and harassment of any kind.