IT Support Specialist (f/m/d)

Isar Aerospace SE; Pennsylvania; On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Employee Participation Program

30 days vacation

Company pension plan

Subsidised lunch

Flexible mobility budget

Rental clothing with laundry service

Sport Clubs membership

Individual learning allowance

Childcare allowance

Job summary

Isar Aerospace SE is seeking an IT Support Specialist to deliver Level 1–2 technical support across internal and external users. You will handle hardware, software, and network issues while maintaining documentation in Jira and Confluence.

The role requires 3+ years in a corporate IT environment, strong Windows and Office 365 skills, and fluent English. You will collaborate with IT, cybersecurity, procurement, and infrastructure teams onsite as the company expands its offices and launch

Qualifications

• 3+ years in a corporate IT environment
• Proficient with Windows and Microsoft 365 apps
• Experience managing ticketing systems (e.g., Jira)
• Strong hardware and software setup skills
• Familiar with Python and PowerShell
• Clear communication and self-organized work style
• Fluent in English

Responsibilities

• Serve as first point of contact for IT support via phone, email, Teams, and tickets
• Monitor and resolve service tickets; escalate complex issues
• Provide technical assistance for laptops, desktops, printers, and peripherals
• Install, configure, and maintain desktops and peripherals
• Manage IT equipment inventory and allocations
• Troubleshoot LAN/Wi‑Fi, VPN, DNS/DHCP
• Onsite IT support for new offices or launch facilities
• Document incidents and resolutions in Jira and Confluence

Skills

Windows OS

Office 365

Microsoft 365 administration

Ticketing systems

Hardware setup

Software setup

Python scripting

PowerShell scripting

English fluency

Communication skills

Self-organization

Tools

Jira

Confluence

Job description

Mission Brief

As an IT Support Specialist, you will provide Level 1 and Level 2 technical support to internal and external users, ensuring minimal disruption to daily operations. This role involves troubleshooting hardware, software, and network issues, managing user accounts, supporting enterprise applications, and contributing to IT projects and documentation. You will collaborate closely with IT, cybersecurity, procurement, and infrastructure teams to maintain a secure and efficient IT environment.

Your role in our Space Mission

• Serve as the first point of contact for technical support via phone, email, Teams, remote desktop, and ticketing systems (e.g., Jira)
• Monitor and resolve service tickets efficiently; elevate complex issues and follow up to ensure resolution
• Provide technical assistance for laptops, desktops, docking stations, mobile phones, tablets, and printers
• Install, configure, and maintain desktops, laptops, printers, and peripherals
• Maintain IT equipment inventory and oversee hardware allocation and returns
• Conduct basic troubleshooting for LAN/Wi‑Fi, VPN (Netskope), DNS/DHCP
• Onsite IT support in build up of IT‑Infrastructure for new offices or launch facilities
• Document incidents, troubleshooting steps, and resolutions in Jira and Confluence

What you´ll need to thrive...

• At least 3 years of experience working in a corporate IT environment
• Proficient in managing Windows environments, Microsoft Office 365 applications, and Microsoft 365 administration
• Skilled in the management of ticketing systems
• You possess strong competencies in hardware and software setup
• You are familiar with scripting languages such as Python and PowerShell
• Self-organized working method and good communication skills
• Fluent in English

Join a team where IT support is recognized as a critical service, user experience is a priority, and problem-solving is at the heart of everything we do. We´re looking for specialists who are excited by ownership, motivated by technical excellence, and driven to deliver reliable support to users every day. Don´t worry if your experience doesn´t match every single qualification.

Benefits

• Employee Participation Program: Share in our success through our virtual company share program
• 30 days of vacation: Enjoy the days off to relax and recharge
• Company pension plan: Secure your future with our company pension plan, featuring a 20% employer contribution after the probation period
• Subsidised lunch: Stay energised with delicious, subsidised lunches every day
• Flexible mobility budget: Travel your way with a choice between a fully financed Deutschlandticket, JobRad bicycle leasing, FINN JobAuto, or a fuel allowance
• Rental clothing with laundry service: Enjoy hassle‑free workwear with our convenient rental clothing and laundry service
• Sport Clubs membership: Stay fit with our sponsored sports club memberships (EGYM Wellpass)
• Individual learning allowance: Grow your skills with an individual learning budget granted after the probation period
• Childcare allowance: Receive a childcare allowance for your non-school-age children
• And Much More! Discover additional perks and benefits when you join our team.

Who we are

We are Isar Aerospace and we are at the forefront of New Space building a modern space business to enable faster, better and cheaper access to space.

Our mission is to help democratise space and use it for good in order to improve life on Earth now and for the future generations.

We are a fast-growing company aiming to provide sustainable and environmentally friendly launch solutions for small and medium-sized satellites and constellations into Low Earth Orbit. The company is privately funded by world-leading technology investors with strong commitment and support and our team is made of driven and talented people with a real passion for space innovation.

We're making rockets in a way that hasn't been done before disrupting a traditional industry. If you are up for the challenge, want to work on cutting‑edge projects and be part of a team changing the world for better, come, join us and launch your career!

Want to find out more about us?

Visit www.isaraerospace.com

Data Protection

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Disclaimer

Isar Aerospace SE is an equal-opportunity employer committed to fairness and inclusivity. We do not prioritize any specific religion, gender, nationality, or background. Due to security clearance requirements, affiliations with countries listed under § 13 para. 1 no. 17 SÜG may affect the application process. All qualified applicants are encouraged to apply.