IT Support Specialist - Executive IT Support

Huntington National Bank; Detroit (MI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Huntington National Bank seeks an Executive IT Support Specialist to deliver discreet, high‑levels of technology support for executive leadership and VIP stakeholders. You will manage devices, collaboration tools, and meeting spaces, ensuring secure, reliable access across remote and on-site environments.

Responsibilities include configuring laptops and mobile devices, supporting executive meetings and video conferences, and coordinating with cyber, service desk, and vendors to resolve complex

Qualifications

• 1+ year IT support, desktop or executive support.
• Bachelor’s Degree required.
• Experience supporting senior leaders or VIP users is preferred.
• Strong knowledge of Windows, macOS, iOS, Android, Microsoft 365 and collaboration tools.

Responsibilities

• Provide executive tech support via in-person, remote, phone, and on-demand channels.
• Prepare technology for high-visibility events (meetings, video conferences).
• Troubleshoot devices, networks, VPN, authentication, and collaboration tools.
• Coordinate with infrastructure, cybersecurity, service desk, networking, facilities and vendors.
• Document root causes and recommend improvements to reduce disruption.

Skills

Windows

macOS

iOS

Android

Microsoft 365

Teams

Outlook

OneDrive

SharePoint

VPN

MFA

Endpoint management

Security tools

Education

Bachelor’s Degree

Tools

Microsoft Intune

Jamf

Configuration Manager

MDM

antivirus/EDR

Remote support platforms

Job description

Position Summary

The Executive IT Support Specialist provides responsive, discreet, and professional technology support to executive leadership, senior management, board members, and other designated VIP stakeholders. This role ensures a secure, reliable, and seamless technology experience across devices, collaboration tools, meeting spaces, remote work environments, travel scenarios, and critical business events. The position requires strong technical troubleshooting skills, sound judgment, executive presence, confidentiality, and a service-focused approach in a fast-paced corporate environment.

• Provide professional executive technical support through in-person, remote, phone, and on-demand channels.
• Respond quickly and professionally to issues affecting executive productivity, business continuity, travel, meetings, presentations, or time-sensitive communications.
• Install, configure, troubleshoot, and support laptops, desktops, mobile devices, peripherals, printers, docking stations, collaboration tools, and executive workspace technology.
• Prepare, validate, and support technology for executive meetings, board meetings, town halls, video conferences, presentations, off-site sessions, and other high-visibility events.
• Troubleshoot hardware, software, network connectivity, VPN, authentication, Microsoft 365, email, calendar, collaboration, and audio/video conferencing issues.
• Coordinate with infrastructure, cybersecurity, service desk, networking, endpoint engineering, applications, facilities, and vendors to resolve complex or escalated support matters.
• Identify recurring issues, document root causes, and recommend improvements that reduce disruption and improve the executive technology experience.
• Maintain confidentiality, accurate documentation, asset tracking, ticket updates, and executive technology preferences.
• Ensure executive devices and services remain secure, compliant, current, and aligned with organizational standards.
• Represent IT as a trusted service partner through clear communication, ownership, follow-through, and sound judgment.

Description

Position Summary

The Executive IT Support Specialist provides responsive, discreet, and professional technology support to executive leadership, senior management, board members, and other designated VIP stakeholders. This role ensures a secure, reliable, and seamless technology experience across devices, collaboration tools, meeting spaces, remote work environments, travel scenarios, and critical business events. The position requires strong technical troubleshooting skills, sound judgment, executive presence, confidentiality, and a service-focused approach in a fast-paced corporate environment.

Essential Duties And Responsibilities

• Provide professional executive technical support through in-person, remote, phone, and on-demand channels.
• Respond quickly and professionally to issues affecting executive productivity, business continuity, travel, meetings, presentations, or time-sensitive communications.
• Install, configure, troubleshoot, and support laptops, desktops, mobile devices, peripherals, printers, docking stations, collaboration tools, and executive workspace technology.
• Prepare, validate, and support technology for executive meetings, board meetings, town halls, video conferences, presentations, off-site sessions, and other high-visibility events.
• Troubleshoot hardware, software, network connectivity, VPN, authentication, Microsoft 365, email, calendar, collaboration, and audio/video conferencing issues.
• Coordinate with infrastructure, cybersecurity, service desk, networking, endpoint engineering, applications, facilities, and vendors to resolve complex or escalated support matters.
• Identify recurring issues, document root causes, and recommend improvements that reduce disruption and improve the executive technology experience.
• Maintain confidentiality, accurate documentation, asset tracking, ticket updates, and executive technology preferences.
• Ensure executive devices and services remain secure, compliant, current, and aligned with organizational standards.
• Represent IT as a trusted service partner through clear communication, ownership, follow-through, and sound judgment.

Performance Expectations

• Resolve executive technology issues promptly while minimizing business disruption.
• Maintain executive satisfaction and confidence in IT services.
• Reduce repeat incidents through proactive analysis, documentation, and process improvement.
• Ensure reliable technology performance for critical meetings, events, presentations, and communications.
• Maintain accurate documentation, ticket records, asset information, support follow-up, and adherence to security, compliance, privacy, and confidentiality requirements.

Basic Qualifications

• Min 1 year of experience in Information Technology in IT support, desktop support, endpoint support, executive support, or a related technical support function.
• Bachelor’s Degree

Preferred Qualifications And Competencies

• Experience supporting senior leaders, executive users, VIP clients, or other high-visibility stakeholders.
• Strong working knowledge of Windows, macOS, iOS, Android, Microsoft 365, Teams, Outlook, OneDrive, SharePoint, VPN, multifactor authentication, endpoint management, and collaboration platforms.
• Experience troubleshooting hardware, software, networking, identity and access, mobile device, and audio/video conferencing issues.
• Excellent communication, customer service, relationship management, and executive-facing interpersonal skills.
• Ability to work with urgency, prioritize competing issues, manage escalations, and provide timely status updates while remaining calm and professional.
• Strong judgment, discretion, and ability to handle confidential or sensitive information appropriately.
• Experience supporting boardroom technology, executive conference rooms, hybrid meeting spaces, video conferencing systems, or event technology.
• Experience with endpoint management and security tools such as Microsoft Intune, Jamf, Microsoft Configuration Manager, mobile device management, antivirus/EDR, or remote support platforms.
• Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365, ITIL Foundation, Apple device support, or comparable credentials.

Knowledge, Skills, And Abilities

• Professional executive presence with the ability to communicate effectively with senior leadership.
• Strong ownership mindset, accountability, attention to detail, and follow-through.
• Advanced troubleshooting, analytical thinking, and problem-solving skills.
• High degree of discretion, confidentiality, and sound decision‑making.
• Customer‑focused approach with the ability to anticipate needs, reduce disruption, and remain composed under pressure.
• Ability to collaborate with technical teams, business partners, vendors, and support organizations.

Exempt Status

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.