IT Support Specialist _ Commerce, CA

AMVAC CHEMICAL CORP; Commerce (CA); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with employer match

Employee Stock Purchase Plan (ESPP)

HSA/FSA

Job summary

AMVAC CHEMICAL CORP in Commerce, CA seeks an IT Support Specialist to deliver Level 2/3 end-user IT support and maintain workplace tech reliability. On-site five days a week with occasional off-hours coverage, you will support desktops, laptops, mobile devices, printers, and peripherals, while collaborating with global IT teams.

The role requires strong Windows/macOS, MS 365, and networking skills, plus experience with Intune, ITSM tools, and ERP systems.

Qualifications

• 5+ years of experience in IT support, desktop support, or service desk roles.
• Bachelor’s degree or technical degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Advanced experience supporting end-user hardware and peripherals.
• Strong knowledge of WindowsOS and macOS, plus Microsoft 365.
• Intermediate networking knowledge (TCP/IP, DNS, DHCP, VPN).
• Experience with Intune and identity/access management.
• Experience with ITSM tools (ServiceNow, Freshservice, Jira, Zendesk, Entra).
• Excel, Power BI, and business reporting tools.
• Experience supporting ERP or business systems (SAP, Oracle, NetSuite, Dynamics).
• Ability to explain technical issues to non-technical users and to troubleshoot under pressure.

Responsibilities

• Provide Level 2 and Level 3 support for desktops, laptops, mobile devices, printers, and peripherals.
• Install, configure, and maintain Windows and macOS operating systems.
• Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint.
• Diagnose and resolve complex hardware, software, and performance issues.
• Troubleshoot LAN, Wi‑Fi, VPN, and network devices; coordinate with infrastructure teams.
• Coordinate configuration of network devices with infrastructure teams; act as local IT contact during outages.
• Work with ERP/data teams to resolve reporting or data access issues.
• Provide timely support to employees and QAD users; escalate complex incidents as needed.
• Ensure incidents are resolved within defined SLAs; perform root cause analysis.
• Maintain IT asset inventory and lifecycle management; onboard/offboard onsite staff.

Skills

IT support

Windows/macOS

Microsoft 365

Networking

Intune/IAM

ITSM tools

Excel/Power BI

ERP systems

Communication

Ownership

Education

Bachelor’s degree or technical IT/CS

Tools

ServiceNow

Freshservice

Jira

Zendesk

Entra

Intune

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Support Specialist _ Commerce, CA

Full Time Regular Commerce, CA, US

AMVAC, an American Vanguard Company

With over 50 years of experience, American Vanguard Corporation (NYSE: AVD) is a U.S.-based, global provider of technology solutions for agriculture and related industries. We help growers increase yields, protect crops, and address today’s challenges through sustainable, science-driven innovation. Our portfolio includes trusted crop protection products, nutrient management tools, and advanced delivery systems. Serving a wide range of crops - from corn and soybeans to vegetables and specialty crops - we are committed to environmental stewardship, responsible practices, and meaningful partnerships. At American Vanguard, we’re advancing agriculture through innovation, sustainability, and real-world results.

AMVAC has a new opportunity for an IT Support Specialistat theCommerce, California (R&D Center)who will be responsible for providing technical support to end users and maintaining the reliability of workplace technology. This role supports desktops, laptops, mobile devices, office connectivity, and reporting tools to ensure consistent system performance across the organization for multiple locations globally as well as remote employees in the USA.

The position also serves as an escalation point for complex technical issues and collaborates closely with regional and global IT teams to maintain high service levels and operational excellence. This role is on-site - 5 days a week (Monday / Friday) with occasional nights / weekends.

Skills, Knowledge, and Ability Requirements:

• 5+ years of experience in IT support, desktop support, or service desk roles
• Bachelor’s degree or technical degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Advanced experience supporting end-user hardware and peripherals
• Strong knowledge of WindowsOS, macOS, and Microsoft 365
• Intermediate networking knowledge (TCP/IP, DNS, DHCP, VPN)
• Experience with Intune and identity / access management
• Experience with ITSM tools (ServiceNow, Freshservice, Jira, Zendesk, Entra)
• Excel, Power BI, and business reporting tools
• Experience supporting ERP or business systems (SAP, Oracle, NetSuite, Dynamics)
• Willingness and availability to respond in exceptional cases of urgency to assure the systems operation
• Ability to explain technical issues to non-technical users
• Strong analytical and troubleshooting skills
• Ability to prioritize and manage multiple tasks under pressure
• Strong sense of ownership and accountability
• IT certifications such as CompTIA A+, Network+, ITIL Foundation, or similar a plus

Key Responsibilities:

• Provide Level 2 and Level 3 support and installation for desktops, laptops, mobile devices, printers, scanners, and peripherals
• Install, configure, and maintain Windows and macOS operating systems
• Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
• Diagnose and resolve complex hardware, software, and performance issues
• Troubleshoot office LAN, Wi-Fi, VPN, and network-connected devices, including printers
• Support and coordinate configuration of network devices (switches, access points, firewalls) in collaboration with infrastructure teams
• Serve as the local IT point of contact during network outages or connectivity incidents
• Work with application, ERP, and data teams to resolve reporting or data access issues
• Provide support to employees and QAD users to troubleshoot and resolve system issues impacting business operations in a timely manner
• Serve as an escalation point for complex incidents and recurring issues
• Ensure incidents and service requests are resolved within defined service levels (SLA’s) using the IT ticketing system
• Perform root cause analysis and recommend permanent solutions
• Maintain high-quality technical documentation and knowledge base articles
• Manage Active Directory and Microsoft 365 user accounts, groups, and permissions; access support
• Lead onboarding and offboarding IT on-site activities
• Maintain accurate IT asset inventory and lifecycle management
• Support audit, compliance, and internal control activities (SOX, IT policies)
• This position is (typically) 60% Customer Support and 40% IT Support - onsite & remote

COMPANY BENEFITS:

• Industry leading Medical (PPO Insurance), Dental, and Vision care with low employee costs
• Life and Disability Insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchasing Plan (ESPP) offered
• Salary starts at $34.25 / hour; Additional benefits will be provided upon hire

American Vanguard is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by law.