IT Support Specialist

AMVAC Chemical Corporation; Alabama; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life and Disability Insurance

HSA/FSA

401(k) with employer match

ESPP

Job summary

AMVAC Chemical Corporation is seeking an IT Support Specialist for its Axis, Alabama plant. You will provide advanced end-user support, maintain workplace technology, and serve as a trusted escalation point for complex issues.

The role focuses on desktops, laptops, mobile devices, and reporting tools, with on-site work five days a week. You will collaborate with regional and global IT teams, support Office 365 services, and help maintain network and security configurations.

Qualifications

• 5+ years in IT support, desktop support, or service desk roles.
• Bachelor’s degree or technical degree in IT/CS or equivalent experience.
• Advanced experience supporting end-user hardware and peripherals.
• Strong knowledge of Windows OS, macOS, and Microsoft 365.
• Intermediate networking knowledge (TCP/IP, DNS, DHCP, VPN).
• Experience with Intune and identity/access management.
• Experience with ITSM tools (ServiceNow, Freshservice, Jira, Zendesk, Entra).
• Excel, Power BI, and business reporting tools.
• Experience supporting ERP or business systems (SAP, Oracle, NetSuite, Dynamics).
• Willingness to respond to urgent incidents and explain technical issues to non-technical users.

Responsibilities

• Provide Level 2 and Level 3 support for desktops, laptops, mobile devices, printers, scanners, and peripherals.
• Install, configure, and maintain Windows and macOS operating systems.
• Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint.
• Diagnose and resolve complex hardware, software, and performance issues.
• Troubleshoot LAN, Wi‑Fi, VPN, and network-connected devices.
• Coordinate configuration of network devices in collaboration with infrastructure teams.
• Serve as local IT contact during outages or connectivity incidents.
• Provide advanced support for report users and troubleshooting reporting platforms.
• Work with application, ERP, and data teams to resolve reporting or data access issues.
• Assist with onboarding/offboarding IT on-site activities.

Skills

5+ years IT support

Windows OS

macOS

Microsoft 365

Networking basics

Intune

ITSM tools

Education

Bachelor’s degree or technical degree in IT/CS

Tools

ServiceNow

Freshservice

Jira

Zendesk

Entra

Job description

IT Support Specialist

Full Time Regular Axis, AL, US

AMVAC has a new opportunity for an IT Support Specialist at the Axis, Alabama plant who will be responsible for providing advanced technical support to end users and maintaining the reliability of workplace technology. This role supports desktops, laptops, mobile devices, office connectivity, and reporting tools to ensure consistent system performance across the organization for the administrative and manufacturing role at Axis as well as provide support for other locations and some remote employees.

This position also serves as an escalation point for complex technical issues and collaborates closely with regional and global IT teams to maintain high service levels and operational excellence. The role is on-site – 5 days a week – at our Axis, Alabama manufacturing site and is available immediately.

Key Responsibilities

End-User & Workplace Technology Support

• Provide Level 2 and Level 3 support and installation for desktops, laptops, mobile devices, printers, scanners, and peripherals
• Install, configure, and maintain Windows and macOS operating systems
• Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
• Diagnose and resolve complex hardware, software, and performance issues

Network & Office Infrastructure Support

• Troubleshoot office LAN, Wi‑Fi, VPN, and network‑connected devices, including printers
• Support and coordinate configuration of network devices (switches, access points, firewalls) in collaboration with infrastructure teams
• Serve as the local IT point of contact during network outages or connectivity incidents

Reporting & Business User Support

• Provide advanced support to report users, including access management and troubleshooting reporting platforms
• Work with application, ERP, and data teams to resolve reporting or data access issues
• Provide support to employees and QAD users to troubleshoot and resolve system issues impacting business operations in a timely manner

Incident, Problem & Request Management

• Serve as an escalation point for complex incidents and recurring issues
• Ensure incidents and service requests are resolved within defined service levels (SLAs) using the IT ticketing system
• Perform root cause analysis and recommend permanent solutions
• Maintain high‑quality technical documentation and knowledge base articles

User Access, Asset & Compliance Management

• Manage Active Directory and Microsoft 365 user accounts, groups, and permissions
• Lead onboarding and offboarding IT on‑site activities
• Maintain accurate IT asset inventory and lifecycle management
• Support audit, compliance, and internal control activities (SOX, IT policies)
• Participate in IT projects, system rollouts, and technology refresh initiatives
• Proactively identify opportunities to improve IT support processes and user experience
• Provide after‑hours or on‑call support for critical incidents when required

Skills, Knowledge, and Ability Requirements

• 5+ years of experience in IT support, desktop support, or service desk roles
• Bachelor’s degree or technical degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Advanced experience supporting end‑user hardware and peripherals
• Strong knowledge of Windows OS, macOS, and Microsoft 365
• Intermediate networking knowledge (TCP/IP, DNS, DHCP, VPN)
• Experience with Intune and identity/access management
• Experience with ITSM tools (ServiceNow, Freshservice, Jira, Zendesk, Entra)
• Excel, Power BI, and business reporting tools
• Experience supporting ERP or business systems (SAP, Oracle, NetSuite, Dynamics)
• Willingness and availability to respond in exceptional cases of urgency to assure the systems operation
• Ability to explain technical issues to non‑technical users
• Strong analytical and troubleshooting skills
• Ability to prioritize and manage multiple tasks under pressure
• Strong sense of ownership and accountability
• IT certifications such as CompTIA A+, Network+, ITIL Foundation, or similar a plus

Benefits

• Industry leading Medical (PPO Insurance), Dental, and Vision care with low employee costs
• Life and Disability Insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchasing Plan (ESPP) offered
• Additional benefits will be provided upon hire

American Vanguard is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by law.