IT Support Specialist - Secret Clearance

Essnova Solutions, Inc.; Fort Bliss (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) retirement plan with company match

Paid time off and federal holidays

Professional development reimbursement

Dynamic work environment

Job summary

A technology solutions provider is seeking an IT Support Specialist to provide desktop support and troubleshoot technical issues in a Department of Defense environment at Fort Bliss, TX. This full-time on-site position requires active Secret security clearance, CompTIA certifications, and offers benefits like comprehensive health insurance and a 401(k) plan. Ideal candidates will have experience in federal IT support, excellent customer service skills, and the ability to work within DoD policies.

Qualifications

• Active Secret security clearance required.
• U.S. citizenship is a must.
• CompTIA A+ and Security+ certifications required.
• Experience in compliance with DoD policies.

Responsibilities

• Provide desktop and end-user support in DoD environment.
• Troubleshoot hardware, software, and network issues.
• Document issues, resolutions, and system changes.

Skills

Desktop support

Troubleshooting hardware and software

Windows systems maintenance

Customer service

Education

Bachelor's degree

Tools

Microsoft Office

Adobe product suites

Job description

Essnova Solutions, Inc. is seeking an IT Support Specialist to join our team at Fort Bliss, TX. As an award-winning small business recognized for delivering innovative technology solutions to federal, state, and commercial clients, Essnova offers the opportunity to make a meaningful impact within a secure Department of Defense (DoD) environment. Our mission is to empower those who serve by providing unmatched efficiency and bold, innovative solutions.

This role is fully on-site and supports a long-term contract, pending award. You will be part of a dynamic organization that values exceptionalism, innovation, and customer success.

Key responsibilities include:

• Provide desktop and end-user support within a secure DoD environment
• Troubleshoot hardware, software, and network issues
• Install, configure, and maintain Windows-based systems
• Support Microsoft Office and Adobe product suites
• Document issues, resolutions, and system changes
• Ensure compliance with DoD policies, procedures, and security requirements
• Maintain system updates and stay current on supported technologies

Required Qualifications:

• Active Secret security clearance
• U.S. citizenship
• CompTIA A+ certification
• CompTIA Security+ certification
• Windows 10 Computing Environment Certification (or current DoD-approved equivalent)
• MCTS – Windows 10 certification (or current equivalent if accepted)
• Available for OCONUS travel about once per month for up to 7 days per trip

Preferred Qualifications:

• Bachelor’s degree
• 10+ years of IT support, desktop support, or help desk experience
• Experience providing IT support in DoD or federal environments

Benefits:

• Comprehensive health insurance (medical, dental, vision)
• 401(k) retirement plan with company match
• Paid time off and federal holidays
• Professional development and certification reimbursementOn-site role at Fort Bliss, TX with opportunities to support critical federal missions
• Dynamic, growth-oriented work environment