IT Support Specialist

Talentify; West Des Moines (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) plan

Paid holidays + PTO (5 weeks)

Healthcare benefits

Team-oriented environment

Job summary

DMOS in Central Iowa is seeking an IT Support Specialist to assist clinicians and staff with end-user issues, manage devices, and support Office 365, AD, Citrix, and Cisco phones.

You will work 8:00 AM to 5:00 PM with on-site support across clinics, occasional weekend coverage, and a focus on improving processes and patient experience.

Associates degree in Computer Networking or System Administration required; strong communication, dependability, curiosity, and professionalism are essential.

Qualifications

• IT Related Associate degree in a related technology field and a minimum of 1 year of professional IT experience providing customer service and technical support to end-users.
• Calm communication under pressure and reassurance to team members.
• Curiosity and active listening with clarifying questions.
• Dependability in time management, scheduling, and attendance.
• Professionalism and ability to build relations with staff, practitioners, and the public.

Responsibilities

• Act as guide to reliable help for employees and providers when addressing IT issues.
• Support end users in clinic environments; troubleshoot devices and manage user applications.
• Provide setup for Cisco phones and mobile devices; manage Office 365 and Active Directory.
• Liaise with printers, scanners, and workstations; repair coordination as needed.
• Travel up to 15 miles to service multiple sites and ensure operations.
• Collaborate with a small team to support doctors, staff, and patients for better outcomes.

Skills

Customer service

Problem solving

IT knowledge

Education

Associate degree in Computer Networking or System Administration

Tools

Microsoft Office 365

Active Directory

Citrix

Cisco phones

Job description

Are you passionate about problem-solving and eager to make a real difference in healthcare? We're seeking an IT Support Specialist who thrives on tackling challenging provider and end-user requests, as well as supporting incoming general IT ticket requests. This is an outstanding opportunity for a motivated individual who loves digging deep, analyzing root causes, and continuously improving processes while maintaining customer-centric technical knowledge. If you're obsessed with refining systems and want to become a key player in a health system that directly impacts patient lives, this role is tailor-made for you . Join us and be part of a team dedicated to enhancing healthcare through innovative IT solutions and relentless pursuit of excellence !

As an IT Support Specialist, you will be part of a small and mighty IT team solely focused on providing support to end users . You will work 8:00 AM or 8:30 AM to 5:00 PM . IT team members rotate the off-hours coverage concerns remotely over the weekend and holidays as needed . You will work alongside medical and administrative teams focused on improving great patient experience . You are passionate about problem-solving and eager to make a difference in healthcare . You thrive on tackling challenging end-user requests, troubleshooting devices, and managing user applications . You will have the opportunity to dig into problems, analyze root causes, and work to continuously improve processes .

Here is what you can expect:

1. Acting as the employee and provider's guide to reliable help when addressing IT related issues.
2. Being on your feet when working in clinic . Due to technical installation and service needs, a typical day may include walking, standing, stooping, climbing, bending, crawling, kneeling, reaching, and twisting, as well as lifting up to 50 pounds for select tasks .
3. Acting as a liaison and repair contact for printers, desktop scanners, and computer workstations (laptops/desktops/thin clients) .
4. Supporting and managing users through Microsoft Office 365, Active Directory, and Citrix, as well as providing end-user setup for Cisco phones and mobile devices .
5. Driving up to 15 miles safely to maintain operations and service end-users at multiple sites .
6. Working with a small close-knit team of working professionals who you can rely on to support our doctors, staff, and patients so we have outstanding outcomes.

What we are looking for:

• IT Related Associate degree in a related technology field (such as Computer Networking or System Administration) and a minimum of 1 year of professional IT experience providing customer service and technical support to end-users .
• Calm. Ability to communicate calmly and provide reassurance to team members.
• Curiosity. Demonstrated ability to practice the art if listening, asking clarifying questions and avoiding interrupting others.
• Dependability: Demonstrated ability of time management, scheduled dependability, and outstanding attendance .
• Professionalism: Demonstrated ability to establish and maintain effective professional relationships with management staff, employees, practitioners, and the public.

Why DMOS?

• Reliable schedule
• Outstanding 401(k) and profit sharing program (DMOS puts money aside for qualified individuals even if staff does not contribute)
• Innovative and cost effective healthcare
• 6 paid holidays and up to 22 accrual PTO days/ 5 weeks in your first year.
• Friendly, fun and dedicated peers
• Working at Central Iowa's longest standing private orthopaedic practices (71 years in 2026)!

Qualifications

Education

Preferred

Associates

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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