IT Support Specialist

Holland & Knight; Washington (District of Columbia); On-site; USD 49,000 - 73,000; Full time

Job summary

Holland & Knight in Washington, DC is seeking an IT Support Specialist to provide on-site technical support for attorneys and staff, covering PCs, phones, AV, and IT infrastructure. The role reports to the IT Support Manager.

You will document incidents in ServiceNow, assist with events, conferences, and meetings, and work with internal IT groups on projects. A Bachelor’s degree and IT certifications or equivalent experience are required; travel to other HK sites may be needed.

Qualifications

• 3+ years in a corporate environment.
• 3+ years technical support experience.
• Experience with Windows 10 and MS Office (Outlook/Word).
• Experience supporting Cisco VoIP & voicemail.
• Experience with Zoom & MS Teams web conferencing.
• Experience with Apple & Android devices.
• Printers & multifunction devices experience.
• ServiceNow incident logging experience.
• Network troubleshooting knowledge.
• Server/network room operations: patching, power & cooling.
• Audio-visual equipment support experience.
• Strong customer service orientation and communication skills.
• Analytical and problem-solving skills.
• Team-oriented with minimal supervision.
• Ability to travel and work at HK sites.
• Ability to lift up to 50 lbs.
• On-site work at Holland & Knight offices.

Responsibilities

• Support all PCs, phones, IT peripherals and IT infrastructure in the office.
• Document work in IT incident ticketing system thoroughly.
• Provide support for incidents escalated from IT Technicians or Service Desk.
• Provide technical support during events, conferences and meetings on-site or off-site as needed.
• Support office administration activities, projects and priorities as assigned.
• Coordinate with internal IT groups during projects and activities.
• Respond to outages (power, HVAC, network) planned or unplanned.
• Handle special projects and duties as assigned.

Skills

Customer service orientation

Analytical skills

Teamwork

Written & oral communication

Project documentation

Travel for business

On-site work

Physical lifting 50 lbs

Education

Bachelor’s degree

IT Certifications (ITIL Foundations, A+, etc.)

Tools

Windows 10

Microsoft Office (Outlook, Word)

Cisco VoIP & voicemail

Zoom

Microsoft Teams

Apple & Android devices

Printers & multifunction devices

ServiceNow

Job description

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position is based in Washington D.C.

Description:

The IT Support Specialist will be responsible for providing technical support to attorneys and staff. This is an on-site position that supports all PCs, phones, AV equipment, IT peripherals and IT Infrastructure in the office. The position reports to an IT Support Manager.

Key Responsibilities Include:

• Support all PCs, phones, IT peripherals and IT infrastructure in the office
• Document work in IT incident ticketing system thoroughly
• Provide support to incidents that are escalated from IT Technicians or the Service Desk
• Provide technical support during events, conferences and meetings, on site and off site as needed
• Support office administration activities, projects and priorities as assigned
• Participate with internal IT groups during projects and activities
• Respond to power, HVAC, network and other outages, planned and unplanned in the office
• Special projects and duties as assigned

Qualifications:

• 3+ years Corporate Environment
• 3+ years Technical Support Experience
• Experience using and supporting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and Word
• Experience supporting and troubleshooting Cisco VoIP phone and voicemail system
• Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams
• Experience using and supporting Apple and Android mobile devices and OSes
• Experience configuring and supporting printers and multifunction devices
• Experience using ServiceNow to log IT Incidents
• Network troubleshooting knowledge
• General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.)
• Experience supporting and troubleshooting audio-visual equipment
• Strong customer service orientation, with a can-do attitude and follow-through skills
• Possess analytical and problem solving skills
• Work well with others in a team environment requiring minimal supervision
• Strong overall written and oral communication skills
• Ability to effectively contribute to project documentation
• Ability to contribute and positively impact internal specialty support team or a major project
• Capable of traveling for business and working in different H&K sites independently
• Capable of lifting and moving equipment weighing as much as 50 lbs.
• Ability to work onsite at H&K offices

Minimum Education:

• Bachelor’s degree
• IT Certifications (ITIL Foundations, A+, etc….) or demonstrated equivalent experience

The base salary range for this position is $35.50 - $53.20 per hour. An individual's actual compensation will depend on the individual's qualifications and experience. In addition to the base compensation, Holland & Knight provides bonus opportunities and an exceptional benefits package.

Benefits:

Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact [e-mail].

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.