IT Support Specialist

Holland & Knight LLP; Washington (District of Columbia); On-site; USD 49,000 - 73,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and AD&D insurance

Disability insurance

FSAs/HSAs

401(k) with profit sharing

Paid holidays & time off

Domestic partner coverage

Job summary

Holland & Knight LLP in Washington, DC is seeking an IT Support Specialist to provide on-site technical support for attorneys and staff, covering PCs, phones, AV equipment and IT infrastructure.

The role requires strong service orientation and experience with Windows 10, Office, Cisco VoIP, Zoom and Teams, mobile devices, printers, and ServiceNow, with the ability to collaborate across offices and travel to other H&K sites as needed.

Qualifications

• 3+ years in a corporate environment.
• 3+ years of technical support experience.
• Experience with Windows 10 and Office Suite (Outlook/Word).
• Experience supporting Cisco VoIP and voicemail systems.
• Experience with web conferencing (Zoom, Teams).
• Experience with Apple/Android devices and printers.
• ServiceNow experience for incident logging.
• Basic network troubleshooting knowledge.
• Strong communication and teamwork skills.

Responsibilities

• Support PCs, phones, IT peripherals and IT infrastructure in the office.
• Document work in the IT incident ticketing system thoroughly.
• Provide support to incidents escalated from technicians or the service desk.
• Assist during events, conferences and meetings onsite and offsite.
• Support office administration activities and IT projects.
• Collaborate with internal IT groups on projects and activities.
• Respond to outages (power, HVAC, network) in the office.
• Engage in special projects as assigned.

Skills

3+ years Corporate Environment

3+ years Technical Support Experience

Customer service orientation

Analytical thinking

Team player

Strong written and verbal comms

Education

Bachelor’s degree

IT Certifications (ITIL Foundations, A+, etc…)

Tools

Windows 10

Microsoft Office Suite (Outlook, Word)

Cisco VoIP

Zoom

Microsoft Teams

Apple/Android devices

Printers/MFPs

ServiceNow

Networking basics

AV equipment

Job description

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position is based in Washington D.C

Description

The IT Support Specialist will be responsible for providing technical support to attorneys and staff. This is an on-site position that supports all PCs, phones, AV equipment, IT peripherals and IT Infrastructure in the office. The position reports to an IT Support Manager.

Key Responsibilities Include

• Support all PCs, phones, IT peripherals and IT infrastructure in the office
• Document work in IT incident ticketing system thoroughly
• Provide support to incidents that are escalated from IT Technicians or the Service Desk
• Provide technical support during events, conferences and meetings, on site and off site as needed
• Support office administration activities, projects and priorities as assigned
• Participate with internal IT groups during projects and activities
• Respond to power, HVAC, network and other outages, planned and unplanned in the office
• Special projects and duties as assigned

Qualifications

• 3+ years Corporate Environment
• 3+ years Technical Support Experience
• Experience using and supporting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and Word
• Experience supporting and troubleshooting Cisco VoIP phone and voicemail system
• Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams
• Experience using and supporting Apple and Android mobile devices and OSes
• Experience configuring and supporting printers and multifunction devices
• Experience using ServiceNow to log IT Incidents
• Network troubleshooting knowledge
• General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.)
• Experience supporting and troubleshooting audio-visual equipment
• Strong customer service orientation, with a can-do attitude and follow-through skills
• Possess analytical and problem solving skills
• Work well with others in a team environment requiring minimal supervision
• Strong overall written and oral communication skills
• Ability to effectively contribute to project documentation
• Ability to contribute and positively impact internal specialty support team or a major project
• Capable of traveling for business and working in different H&K sites independently
• Capable of lifting and moving equipment weighing as much as 50 lbs.
• Ability to work onsite at H&K offices

Minimum Education

• Bachelor’s degree
• IT Certifications (ITIL Foundations, A+, etc….) or demonstrated equivalent experience

The base salary range for this position is $35.50 - $53.20 per hour. An individual's actual compensation will depend on the individual's qualifications and experience. In addition to the base compensation, Holland & Knight provides bonus opportunities and an exceptional benefits package.

Benefits

Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below are the benefits we offer:

• comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
• life and AD&D insurance
• short and long term disability insurance
• tax-advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• health advocacy services
• behavioral health and counseling resources for all family members
• 401(k)
• profit sharing
• backup dependent care
• senior care planning support
• resources for individuals with development disabilities and their caregivers
• and paid holidays and other paid time off, including paid leave for new parents

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.