Financial Systems Service Administrator

Holland & Knight LLP; Tampa (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Life and AD&D insurance

Short and long-term disability

Health savings accounts (FSAs/HSAs)

401(k) plan with profit sharing

Paid holidays and PTO including leave

Job summary

Holland & Knight LLP seeks a Financial Systems Service Administrator to oversee delivery, support, and continuous improvement of core business applications. You will bridge frontline support and technical teams, monitor environments, assist with month-end close, and ensure timely incident resolution.

Your background includes 3–5 years of relevant system experience, strong ITIL knowledge, and hands-on skills with SQL Server, ITSM platforms, and Power BI to enable reliable operations.

Qualifications

• Bachelor’s degree in information systems, information technology, or related field.
• 3–5 years of relevant system experience required.

Responsibilities

• Manage stakeholder expectations and resolve service concerns.
• Strengthen partnerships across business, technology, infrastructure, and vendor teams.
• Monitor and maintain application, server, and system environments.
• Support month-end close and recurring maintenance activities.
• Analyze, troubleshoot, and resolve escalated application and system issues.
• Improve system performance, reliability, availability and operational efficiency.
• Coordinate application installation, configuration, and testing with vendors and internal teams.
• Ensure service continuity and timely resolution of incidents impacting business operations.

Skills

ITIL service management

Incident management

SQL Server

Transact-SQL

Power BI

Excel

PowerShell

APIs and data flows

Education

Bachelor’s degree in information systems or related field

Tools

ServiceNow ITSM

SQL Server

Transact-SQL

Power BI tooling

Excel

PowerShell

Job description

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

General Description

The Financial Systems Service Administrator is responsible for ensuring effective delivery, support, performance, and continuous improvement of assigned business applications and services. This role serves as the operational bridge between frontline support teams and technical systems analysts, ensuring incidents are resolved efficiently, services meet established performance targets, knowledge is maintained, and business stakeholders receive high‑quality support experience.

Key Responsibilities And Essential Job Functions

• Manage stakeholder expectations and resolve service concerns.
• Strengthen partnerships across business, technology, infrastructure, and vendor teams.
• Monitor and maintain application, server, and system environments.
• Support month-end close and recurring maintenance activities.
• Analyze, troubleshoot, and resolve escalated application and system issues.
• Improve system performance, reliability, availability and operational efficiency.
• Execute testing and quality assurance activities related to system changes, upgrades, and issue resolution.
• Coordinate application installation, configuration, and testing with vendors and internal teams.
• Ensure service continuity and timely resolution of incidents impacting business operations.
• Maintain operational procedures, knowledge resources, and service support documentation.
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours, with after-hours support for critical incidents, deployments, upgrades, and business cycles, unless otherwise approved or required by applicable law.
• Special projects and duties as assigned.

Key Capabilities

• Strong knowledge of ITIL service management practices including Incident, Problem, Change, Knowledge, and Major Incident Management.
• Experience administering and supporting enterprise business applications in a production environment.
• Advanced knowledge of Microsoft SQL Server, Transact-SQL, and data analysis techniques.
• Experience with ServiceNow or similar IT Service Management (ITSM) platforms.
• Ability to perform root cause analysis and implement corrective and preventive actions.
• Strong understanding of application integrations, APIs, system interfaces, and data flows.
• Experience managing application upgrades, deployments, releases, and production support activities.
• Experience developing runbooks, knowledge articles, operational procedures, and support documentation.
• Proficiency with Microsoft 365, Power BI, Excel, and reporting tools.
• Familiarity with PowerShell, workflow automation, and monitoring solutions.
• Ability to translate business requirements into functional and technical specifications.

Required Qualifications & Education

• Bachelor’s degree in information systems, Information Technology, or related field.
• A minimum of 3-5 years’ relevant system experience required.

Physical Requirements

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.

Benefits:

Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

• comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
• life and AD&D insurance
• short and long term disability insurance
• tax-advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• health advocacy services
• behavioral health and counseling resources for all family members
• 401(k)
• profit sharing
• backup dependent care
• senior care planning support
• resources for individuals with development disabilities and their caregivers
• and paid holidays and other paid time off, including paid leave for new parents

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact [e-mail].

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.