IT Support Specialist

Fyda Freightliner Group; Walton (KY); On-site; USD 52,000 - 62,000; Full time

Job summary

Fyda Freightliner Group is seeking an IT Support professional to maintain computer networks, install and configure hardware and software, and respond quickly to service issues.

The role emphasizes strong communication, customer service, and the ability to manage multiple open cases while ensuring policy compliance and project execution.

Qualifications

• Excellent verbal and written communication skills.
• Effective communication with employees.
• Proficiency in MS Office (Word, Excel, Outlook).
• Experience with industry-related applications preferred but not required.
• Ability to work under pressure and meet deadlines while delivering good customer service.
• Ability to work independently and complete tasks.

Responsibilities

• Maintain computer networks and provide technical support to keep the organization running smoothly.
• Respond quickly to service issues and security concerns.
• Install and configure hardware, software, systems, networks, printers and scanners.
• Monitor and maintain computer systems and networks.
• Troubleshoot system and network problems and resolve hardware or software faults.
• Set up new user accounts and handle password issues; delete terminated accounts.
• Repair and replace equipment as necessary.
• Test new technology and ensure policy compliance.
• Prioritize and manage multiple open cases and projects.

Skills

Verbal communication

Written communication

Customer service

MS Office proficiency

Teamwork

Education

High school diploma or GED

Bachelor's degree preferred

Tools

VMware

Citrix

Cisco

Microsoft Server

CrowdStrike

Mimecast

Active Directory

Veeam

Job description

Essential Duties and Responsibilities:The IT Support team maintains the computer networks of our organization, providing technical support and ensuring the whole company runs smoothly.Perform related duties as assigned by supervisorRespond quickly to computer security issuesInstalling and configuring computer hardware, software, systems, networks, printers and scannersMonitoring and maintaining computer systems and networksResponding in a timely manner to service issues and requestsTroubleshoot system and network problems, diagnosing and solving hardware or software faultsPrioritize and manage many open cases at one timeSetting up accounts for new users and deal with password issuesDeleting accounts for terminated employeesRepairing and replacing equipment as necessaryTesting new technologyMaintain compliance with all company policies and proceduresProject ManagementEducation and/or Work Experience Requirements:Excellent verbal and written communication skills, including ability to effectively communicate w employeesExcellent computer proficiency (MS Office – Word, Excel and Outlook)Experience with industry-related applications, including: VMware, Citrix, Cisco, Microsoft Server, Crowdstrike, Mimecast, Active Directory, Veeam preferred, but not requiredKnowledge of the following software would be helpful: Crystal Reports, SQL, Procede Software, ZOHO CRM, DTNA Dealership productsMust be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer serviceAbility to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practicesHigh school diploma or GED requiredBachelor's degree preferred3+ years of IT support experience requiredPhysical Requirements:Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standardsMust be able to lift and carry up to 50 lbsMust be able to talk, listen and speak clearly on telephone