IT Support Specialist

The Shade Store; Village of Port Chester (NY); On-site; USD 64,000 - 70,000; Full time

Benefits offered by this job

Significant growth potential

Health benefits

401(k)

Paid time off

Job summary

The Shade Store is seeking an IT Support Specialist in Port Chester, NY, on-site. You will resolve hardware and software issues, support enterprise systems, and ensure smooth day-to-day IT operations. Strong communication and a customer-first mindset are essential.

Schedule is Monday–Friday with on-call rotation and occasional off-hours support. Benefits include health coverage, 401(k), and paid time off as the company grows.

Qualifications

• Associate or Bachelor's degree in IT/CS or equivalent experience.
• 2+ years in IT support or help desk.
• Strong troubleshooting for Windows, macOS and mobile platforms.
• Familiar with networking basics and ITSM tools.
• Certifications such as CompTIA A+, Network+ or Microsoft are a plus.

Responsibilities

• Provide Level 1 and Level 2 support for desktops, laptops, and peripherals.
• Troubleshoot hardware, software, and network connectivity issues.
• Assist onboarding/offboarding including account setup and equipment provisioning.
• Support O365 apps like Outlook and Teams and Office desktop apps.
• Elevate complex issues to senior IT staff when needed.
• Document support requests and resolutions accurately.
• Collaborate on IT projects and process improvements.
• Participate in on-call rotation and remote support for other locations.
• Assist with inventory management and asset tracking.
• Support VoIP systems and mobile device management.

Skills

Desktop support

Windows

macOS

Mobile devices

Communication

Education

Associate or Bachelor’s degree in IT/CS

Tools

Ticketing systems

O365 Suite

MDM tools

Job description

About The Shade Store®

At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation.

Position: IT Support Specialist

Location: Port Chester, NY (ON-SITE)

Compensation: $64,000 - $70,000

What We Are Looking For

The Role

As an IT Support Specialist, you’ll provide technical support for our offices and assist with company-wide IT initiatives. You’ll be responsible for resolving hardware and software issues, supporting enterprise systems, and ensuring smooth day-to-day operations. This role requires strong communication skills, attention to detail, and a customer-first mindset.

Schedule: Monday–Friday, with participation in a rotating on-call schedule and occasional off-hours support.

Key Responsibilities

• Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot and resolve issues related to hardware, software, and network connectivity.
• Assist with onboarding and offboarding employees, including account setup and equipment provisioning.
• Support O365 applications such as Outlook, Microsoft Teams, and the Microsoft office desktop applications.
• Support enterprise applications and elevate complex issues to senior IT staff when necessary.
• Maintain accurate documentation of support requests and resolutions.
• Collaborate with IT Operations Lead and other team members on projects and process improvements.
• Participate in on-call rotation and provide remote support for other locations.
• Assist with inventory management and asset tracking.
• Support VoIP phone systems and mobile device management (Apple & Android).
• Ensure compliance with IT security policies and procedures.

Qualifications

• Associate or bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2+ years of experience in IT support or help desk role.
• Strong troubleshooting skills for Windows, macOS, and mobile platforms.
• Familiarity with networking basics (LAN/WAN, Wi-Fi).
• Experience with ticketing systems and ITSM tools.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Willingness to participate in on-call rotation and occasional travel.
• Certifications such as CompTIA A+, Network+, or Microsoft are a plus.

Benefits

• Significant growth potential
• Health benefits
• 401(k)
• Paid time off

Join Us

It’s an exciting time at The Shade Store—we’re growing quickly and striving to be better every day. If you’re passionate, determined, and eager to learn, come help us deliver an exceptional customer experience, one window at a time.

THE SHADE STORE offer is contingent upon:

• Proof of legal authorization to work in the United States for The Shade Store, which will be confirmed by E-Verify within three business days of your hire date

The Shade Store provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

ABOUT US: Visit our website at https://www.theshadestore.com/... more about The Shade Store and our career opportunities.