IT Support Specialist

SeAH Superalloy Technologies; Temple (TX); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Hands-on IT experience

Exposure to SQL Server and reporting

Mentorship from IT professionals

Documentation and SOP development

Job summary

SeAH Superalloy Technologies, LLC in Temple, Texas is seeking an IT Support Specialist to be the first point of contact for technology issues across offices and the manufacturing floor. You will resolve hardware, software, network, and account problems quickly while maintaining systems that support production.

The ideal candidate will demonstrate strong troubleshooting, clear communication with technical and non-technical staff, and the ability to work with IT and plant operations on equipment

Qualifications

• Associate or bachelor’s degree in information technology or a related field.
• Basic understanding of Windows OS and Microsoft 365.
• Familiarity with SQL concepts (SELECT, JOIN, filters, etc.).
• Strong troubleshooting mindset and ability to work independently.
• Good communication skills and comfort working with end-users.
• Ability to escalate issues to the IT team when needed.

Responsibilities

• Device Setup & Hardware Support: set up laptops and related equipment; assist with deployments; provide deskside support.
• Software & Application Support: troubleshoot Microsoft 365 apps, login, connectivity, and configuration issues.
• Database & Reporting Support: work with SQL Server environments, assist with basic queries and data retrieval, support reporting.
• IT Operations & Documentation: develop SOPs and troubleshooting guides; document fixes; identify recurring issues and propose improvements.

Skills

Windows OS

Microsoft 365

SQL concepts

Troubleshooting mindset

End-user support

Communication skills

Education

Associate or Bachelor's degree in information technology or related field

Tools

SQL Server

Job description

SeAH Superalloy Technologies is building a world-class manufacturing facility in Temple, Texas, producing aerospace-grade nickel-based superalloys for investment casting and additive manufacturing. As part of SeAH Group’s $150M U.S. greenfield investment,we’reshaping the future of advanced manufacturing andestablishingstrong partnerships with industry leaders, suppliers, and communities.

About the role

The IT Support Specialist is the first point of contact for technology issues across our offices and manufacturing floor. This role keeps employees productive by resolving hardware, software, network, and account problems quickly, and by maintaining the systems that support production. You will work closely with the IT team and plant operations to install and maintain equipment, manage user access, document fixes, and help roll out new tools. The ideal candidate is a patient problem-solver who communicates clearly with both technical and non-technical staff.

What you'll do

Device Setup & Hardware Support

• Set up and configure new laptops and related equipment
• Assist with hardware deployments, docking stations, monitors, and peripherals
• Provide deskside support, including printers and Teams Rooms

Software & Application Support

• Troubleshoot issues within the Microsoft ecosystem (OneDrive, Outlook, Office 365, Teams)
• Support users with login, sync, connectivity, and configuration issues

Database & Reporting Support

• Work within SQL Server environments to assist with basic queries and data retrieval
• Support report writing and updates, including troubleshooting data discrepancies
• Collaborate with IT and business stakeholders to understand reporting requirements

IT Operations & Documentation

• Escalate requests when appropriate—especially environment-specific issues or unclear scenarios
• Assist in developing and refining SOPs, troubleshooting guides, and documentation
• Help identify recurring issues and suggest improvements to processes

Required Qualifications

• Associate or bachelor's degree in information technology, Computer Science or a related field
• Basic understanding of Windows OS and Microsoft 365
• Familiarity with SQL concepts (SELECT, JOIN, filters, etc.) is required
• Strong troubleshooting mindset and willingness to figure things out independently
• Good communication skills and comfort working directly with end-users
• Ability to recognize when to elevate issues to the IT team

what you'll gain

• Hands-on experience supporting hardware, software, and office technology
• Exposure to SQL Server, business data, and real-world reporting workflows
• Experience contributing to documentation and IT process development
• Mentorship from experienced IT and data professionals
• Development of technical, analytical, and customer service skills

Physical & Work Environment Requirements

• Ability to sit or stand for extended periods and move throughout the office as needed.
• Regular use of hands for typing, writing, and computer work.
• Ability to lift or carry light office items (typically up to 15 lbs).
• Work performed in a standard office environment with moderate noise and routine interruptions.
• Ability to read screens, documents, and electronic communications with clarity.
• Occasional extended hours during peak HR cycles (onboarding, payroll deadlines, audits).
• Ability to maintain confidentiality and handle sensitive information in shared office spaces.
• Occasional time spent on the manufacturing floor.
• Ability to work standard business hours with flexibility during production or supply disruptions.
• Must be able to comply with all safety and PPE requirements when entering production areas.