IT Support Specialist

OpenAI, Inc.; San Francisco (CA); Sur place; USD 83 000 - 149 000; Plein temps

Avantages offerts par ce poste

Relocation assistance

Equity opportunities

Résumé du poste

OpenAI is seeking an IT Support team member to serve as the frontline for troubleshooting hardware, software, and network issues. You will collaborate with Security, Facilities, and People Ops to enhance employee experiences and ensure secure, up-to-date systems.

The role requires 5 days in-office at SF or London, with relocation assistance for new hires. You should be proficient in macOS with Windows knowledge, and capable of managing identity and device tools like Azure AD, Jamf, and Intune,

Qualifications

• Experience supporting macOS and Windows environments.
• Expertise in identity and device management (Azure AD, MDM like Jamf/Intune).
• Proven ability to communicate clearly with technical and non-technical stakeholders.
• Experience maintaining IT support workflows and onboarding/device imaging.
• Ability to coordinate with vendors for procurement, repairs, and maintenance.

Responsabilités

• Improve Support Systems and Processes by developing repeatable workflows and documenting best practices.
• Collaborate across OpenAI teams (Security, Facilities, People Ops) to ensure smooth employee experiences.
• Act as Frontline IT Support for hardware, software, and network issues with timely resolutions.
• Manage Vendors and Equipment by coordinating procurement, repairs, and maintaining inventories.

Connaissances

macOS proficiency

Windows knowledge

Azure AD

Jamf

Intune

Google Workspace

Office 365

Slack

Atlassian tools

Clear communication

Troubleshooting

Vendor management

Automation / scripting

Outils

Jamf

Intune

Azure AD

Google Workspace

Office 365

Slack

Atlassian Suite

Description du poste

The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience.

About the Role

As an IT Support team member, you will be the first point of contact for troubleshooting hardware, software, and network issues. Your responsibilities include resolving incoming support requests, coordinating with vendors for equipment procurement, repairs, and maintenance, and actively participating in process and systems improvement initiatives.

We’re looking for people who are customer-focused, technically proficient, and proactive in enhancing IT processes. You should excel at clear communication with both technical and non-technical stakeholders, have robust expertise in IT systems (with a strong background in macOS, and ideally Windows), and thrive in collaborative, fast-paced environments.

This role is based out of our London or San Francisco office and requires 5 days in office per week. We offer relocation assistance to new employees.

In this role, you will:

Improve Support Systems and Processes: Collaborate with cross-functional teams to identify opportunities for improvement, support the creation and maintenance of repeatable workflows (such as onboarding and device imaging), and contribute innovative ideas during IT team meetings.

Collaborate across OpenAI: Work closely with cross-functional teams (Security, Facilities, People Ops, etc.) to ensure seamless employee experiences. Clearly articulate issues, potential solutions, and timelines to both technical and non-technical stakeholders.

Act as Frontline IT Support: Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests.

Manage Vendors and Equipment: Coordinate with vendors for procurement, repairs, and maintenance while managing hardware and software inventories to maintain secure, up-to-date, and standardized systems.

You might thrive in this role if you:

Have strong technical expertise in macOS (with a working knowledge of Windows as a plus), identity and device management (e.g., Azure AD, Jamf, Intune), and enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products.

Demonstrate excellent written and verbal communication skills, ensuring clarity and professionalism in both internal and external interactions.

Excel at troubleshooting and problem-solving within Mac and macOS environments, ensuring smooth operations for users.

Have experience orchestrating high-production all-hands events, managing the AV and technical aspects to ensure successful outcomes.

Are highly driven and motivated, with a proactive approach to problem solving and continuous improvement.

Exhibit precision and attention to detail in your work, consistently delivering high-quality results.

Possess a customer-first mindset and the ability to clearly articulate technical details to diverse audiences.

Are proactive in process improvement and vendor management, with added value in mentoring junior team members, automating workflows via scripting or low-code tools, and managing IT projects as a bonus.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link .

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Compensation

$60.58 – $108.17 per hour + Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

401(k) retirement plan with employer match

Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

Mental health and wellness support

Employer-paid basic life and disability coverage

Annual learning and development stipend to fuel your professional growth

Daily meals in our offices, and meal delivery credits as eligible

Relocation support for eligible employees

Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.