Software Engineer, Resilience Engineering

OpenAI, Inc.; San Francisco (CA); On-site; USD 230,000 - 490,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match

Parental Leave

Paid Time Off

Relocation Assistance

Meals in Office

Job summary

OpenAI, Inc. in San Francisco seeks an experienced Software Engineer for Resilience Engineering to ensure reliability, scalability and performance of our rapidly evolving infrastructure.

You will collaborate with researchers, engineers, product managers and designers to bring features to millions while maintaining safety and uptime. The role emphasizes building tooling for load testing, automation, and platform management across CPU, storage, GPU, and network resources, with on-call rotation for

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Proven experience as an SWE focused on reliability or a similar role in a fast-paced, rapidly scaling company.
• Strong proficiency in cloud infrastructure.
• Proficiency in programming languages.
• Experience with containerization technologies and container orchestration platforms like Kubernetes.
• Knowledge of IaC tools such as Terraform or CloudFormation.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration skills.
• Experience with observability tools such as Datadog, Prometheus, Grafana and Splunk.
• Experience with microservices architecture and service mesh technologies.
• Knowledge of security best practices in cloud environments.

Responsibilities

• Design and implement solutions to ensure the scalability of our infrastructure to meet rapidly increasing demands.
• Build and maintain the load, chaos and synthetic-testing software leveraged by development teams to make the systems they design and operate more reliable.
• Build and maintain automation tools to streamline repetitive tasks and improve system reliability.
• Build and maintain the platform for CPU, storage, GPU, and network lifecycle management to drive efficiency, accountability and dynamic optimization of our resources.
• Implement fault-tolerant and resilient design patterns to minimize service disruptions.
• Develop and maintain service level objectives (SLOs) and service level indicators (SLIs) to measure and ensure system reliability.
• Partner with researchers, engineers, product managers, and designers to bring new features and research capabilities to the world.
• Participate in an on-call rotation to respond to critical incidents and ensure 24/7 system availability.

Skills

Cloud infrastructure

Programming languages

Observability

Microservices

Security best practices

IaC

Kubernetes

Cross-functional collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

Kubernetes

Terraform

CloudFormation

Datadog

Prometheus

Grafana

Splunk

Job description

Software Engineer, Resilience Engineering | OpenAI

Careers

Software Engineer, Resilience Engineering

Applied AI Infrastructure - San Francisco

Join the engineering teams that bring OpenAI’s ideas safely to the world!

The Applied Engineering team works across research, engineering, product, and design to bring OpenAI’s technology to consumers and businesses. We seek to learn from deployment and distribute the benefits of AI, while ensuring that this powerful tool is used responsibly and safely. Safety is more important to us than unfettered growth.

About the Role

As OpenAI continues to grow, we are looking for experienced, problem-solving engineers to ensure our systems scale. Our success depends on our ability to quickly iterate on products while also ensuring that they are performant and reliable. You will work in a deeply iterative, collaborative, fast-paced environment to bring our technology to millions of users around the world, and ensure it’s delivered with safety and reliability in mind. Successful candidates will play a crucial role in ensuring the reliability, scalability, and performance of our systems as we continue to expand. As a reliability expert, you will be at the forefront of maintaining and enhancing the stability, scalability, and performance of our rapidly evolving infrastructure. You will work closely with cross-functional teams, including software engineers, product managers, and data scientists, to build and maintain resilient systems that can handle our growing user base and workload.

In this role, you will:

• Design and implement solutions to ensure the scalability of our infrastructure to meet rapidly increasing demands.

• Build and maintain the load, chaos and synthetic-testing software leveraged by development teams to make the systems they design and operate more reliable.

• Build and maintain automation tools to streamline repetitive tasks and improve system reliability.

• Build and maintain the platform for CPU, storage, GPU, and network lifecycle management to drive efficiency, accountability and dynamic optimization of our resources.

• Implement fault-tolerant and resilient design patterns to minimize service disruptions.

• Develop and maintain service level objectives (SLOs) and service level indicators (SLIs) to measure and ensure system reliability.

• Partner with researchers, engineers, product managers, and designers to bring new features and research capabilities to the world.

• Participate in an on-call rotation to respond to critical incidents and ensure 24/7 system availability.

You might thrive in this role if you:

• Have a track record of accelerating engineering reliability by building world-class tooling and systems from 0→1.

• Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.

• Own problems end-to-end, and are willing to pick up whatever knowledge you're missing to get the job done.

• Enjoy seeking out and addressing bottlenecks and areas for performance improvement in our systems.

• Utilize Infrastructure as Code (IaC) principles to automate infrastructure provisioning and configuration management.

• Are experienced in collaborating with cross-functional teams to ensure that reliability and scalability are considered in the design and development of new features and services.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

• Proven experience as an SWE focused on reliability or a similar role in a fast-paced, rapidly scaling company.

• Strong proficiency in cloud infrastructure.

• Proficiency in programming languages.

• Experience with containerization technologies and container orchestration platforms like Kubernetes.

• Knowledge of IaC tools such as Terraform or CloudFormation.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and collaboration skills.

• Experience with observability tools such as Datadog, Prometheus, Grafana and Splunk.

• Experience with microservices architecture and service mesh technologies.

• Knowledge of security best practices in cloud environments.

This role is exclusively based in our San Francisco HQ. We offer relocation assistance to new employees.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

OpenAI’s affirmative Action and Equal Employment Opportunity Policy Statement .

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link .

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Compensation

$230K – $490K + Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.